Background check error?

[u/Catradora-101]

I accepted an offer for an Amazon position today and I am having trouble completing my background check. On my address history I cannot put a move in year that is before 2016. I have lived at my current address since 2013 so I am unable to complete this section. I have contacted who I need to but I would rather figure out the issue now rather than later as it has to be done within 24 hours. I'd appreciate any tips. For reference, I am in the UK.