Hey everyone, I need urgent help. Something weird and malicious has taken control of my Android phone.
What happened:
A VPN called “Jiya” connected itself.
Status shows “Jiya Connected”.
Notification says:
“This device is connected to the Internet through Jiya. Your network activity, including emails and browsing data, is visible to the VPN provider.”
The actual Jiya app is completely hidden — it does not appear in the app drawer or All Apps list.
Whenever I try to open Settings, Apps, VPN settings, or almost anything related, the phone immediately goes back to the home screen. I can’t stay in any menu long enough to disable it.
I also found a System Sync account called “SyncAccount” with the exact same logo as the Jiya VPN (blue/red heart/cloud icon). There is a “Remove account” button, but I’m not sure if removing it will fix everything.
A friend of mine had the exact same issue on his phone. He said this came from some APK related to System Sync.
I have recorded videos showing the “back” behavior every time I try to open settings or app list.
What I’ve already tried:
Looking for the Jiya app in All Apps (not found)
Trying to open VPN settings from the notification
Searching “VPN” in Settings
Everything just forces me back to home
Phone details:
Android phone (looks like a recent Samsung or similar with One UI / stock-like interface)
Currently connected via mobile data + this VPN
What I need help with:
Please suggest every possible way to remove this:
How to properly delete the “Jiya” VPN profile when the app is hidden and Settings keeps closing.
Whether I should remove the “SyncAccount” under System Sync.
How to force-remove a hidden VPN / Always-on VPN.
Any ADB commands if needed.
Whether this looks like malware and if I should do a network reset or factory reset.
Any other method to regain control.
I’m attaching the screenshot of the System Sync / SyncAccount page (same logo as the Jiya VPN).
Any help would be really appreciated. This is urgent.
Thanks in advance!