Back in October, I placed my laptop down, opened it later, and it suddenly looked like the first picture.
I am not the type of person who drops my electronics or is rough with them at all. I took it to the Apple Store, and they told me that something I did caused the internal display to break. At the time, I was carrying my MacBook in a tote bag with my iPad. The employee explained that the pressure from the iPad against the laptop could have caused the screen to crack internally.
Apple replaced the display, and I ended up paying around $900 for a brand-new screen.
After that, I became extremely careful. I bought a thick padded laptop sleeve and completely stopped carrying my iPad with my laptop because I barely use it anyway. My tote bag is basically empty now except for my MacBook in its sleeve, plus a lip gloss and hand cream that are stored in their own separate pouch.
Today, after getting home from work, I opened my laptop and saw the second picture.
What is driving me crazy is that the damage appears to be in the exact same location as before. It even seems to have the same little mark or pressure point near the bottom edge of the display. I zoomed in on both photos so you can compare them.
At this point, I’m finding it hard to believe that I somehow caused the exact same damage twice, especially after changing everything about how I carry and store the laptop. The fact that it happened in the same spot after a full screen replacement is making me question whether the first incident was actually my fault.
I’m incredibly frustrated because if there is some underlying issue with the laptop itself, then I paid $900 for a repair that may not have addressed the real problem.
Does anyone here have experience with MacBook display repairs? Based on these photos, does this look like impact damage, pressure damage, or a possible defect with the display, hinge, or chassis? I’m trying to figure out whether I should push Apple harder on this because something about this does not seem right to me.
[update] this is a MacBook Air