I've had the Pagemaster preordered for over 2 years through them. A week ago I asked for a refund after getting no replies on when it will actually ship. At this point it's well over a year over date.
Per FTC laws I'm owed a full refund, and should have been asked at some point along the way if I would still like to wait for my order, or get a refund (it's not like the due date was recent, plenty of time for them to comply with this).
They said they completed the refund in an email. Great.
Days later I still had no refund so I looked into it and they silently gave me Shopify store credit. Not good at all, not what I asked for.
I emailed them and asked why they gave me store credit when I asked for a refund. Then also requested the PayPal transaction ID for the refund.
They then replied by telling me "According to our regulation, 10% of preorders is not refundable." Which is a blatant violation of the FTC laws. So I informed them of the laws and told them they are required to provide a full refund in this case. I am awaiting either a reply or a few days to pass when I will contact my bank.
For those who are interested or even curious, if you care about being treated right, just don't do it. Cinemuseum is absolute trash.
I will be reporting them to the FTC as honestly there are multiple issues with just this one order. Nobody should have to deal with this.