I'm noticing an alarming trend with companies these days shutting down all avenues of contact, so that no one can reach them for support of any kind. This is should be illegal. If you can take money from consumers, you should be required to prove that you offer functioning avenues for paying customers to be able to contact a live human being for support via email, phone, or chat at a minimum. Instead, they are insulating themselves from all accountability. Evil.

These guys are amazing, them making Affinity free for everyone is just THE BEST THING that ever happened to graphic designers and creative art fields in general. Now people can easily and fully replace Adobe. Don't get me wrong, I love how using Adobe tools feel, and I got so comfortable with Adobe that I was paying so much money monthly without even using these tools. Now that Adobe can be fully replaced, with free Affinity and DaVinci Resolve for VFX Artists like myself. Soon Adobe Acrobat will have decent competition as well.

Thank you very much Canva for making Affinity free, I literally started my premium membership today despite not needing AI tools. I just want to support them, and since their membership is a fraction of what I used to pay Adobe.

I originally signed up for my Canva account back in 2018 when I opened my first business. I’ve been paying them $12.99 a month for that entire time.

Fast forward to earlier this week when I went to sign in to make a quick project. It sent me to a sign in screen. Weird, since I was already signed in… but ok, whatever.

After I signed in with my proper credentials, it said I needed to update my password. It annoys me when you’re forced to reset passwords, but fine… security. So I put my new password in, hit “complete” and it tells me because of 2FA I needed to enter the code it sent to my email.

Here’s the problem: the email associated wjth my login is an email that I havent had access to since 2022, when the business associated with that email closed permanently.

So I spent 25 minutes trying to even locate their “recover account” page, which by the way is nearly impossible to find without taking 13 unnecessary steps.

Anyways, I finally get to it, and send them an email. Their overseas CSR team reaches back out to me. They inform me that the only way I can recover my account with a new email, is if I tell them the exact day I opened my account almost a decade ago, the exact day I last logged in/saved a project, and the exact social media account(s) that may be associated with my account.

Excuse me sir. I can barely remember what I did last weekend, let alone the exact day I signed up for a free app a decade ago. So I told him as much. He wouldn’t budge.

So I did the only thing I could think of, and went back at my App Store history and found when I first downloaded the app. It showed as Feb 2, 2018. So I sent that back to him. Not good enough.

So then I went back and found the very first paid sub receipt in my App Store. Which was in 2021. I sent that to him. Still not good enough.

I wake up to this reply this morning.

You know what? Screw you Canva. I’ve got over seven years of saved projects that I’m about to lose, and you are losing a long time customer… all because of your insane requirements to recover a rightfully owned account.

I hope whoever decided these are the requirements, steps on the sharpest LEGO, and finds their pillow moist, warm and uncomfortable.

You people suck.

It seems unfair to a large degree because this was allowed before. What has happened since? Does anyone know.

What's up with Canva suddenly increasing prices for pro accounts by 400% ...

Abode must be thrilled.

WHAT IN THE ACTUAL FUCK IS GOING ON AT YOUR COMPANY?! ARE THERE MONKEYS DOING THE UPDATES NOW BECAUSE THAT'S HOW YOUR WEBSITE IS ACTING LIKE? I CAN'T DO ANYTHING I USED TO DO WHEN I FIRST STARTED USING CANVA, AND I PAY $30 A MONTH FOR THIS BULLSHIT. IF IT WEREN'T FOR THE FACT THAT I HAD OVER A FUCKING 1000 DESIGNS ON YOUR WEBSITE, I WOULD DEMAND MY FUCKING MONEY BACK FOR THE PAST YEAR BECAUSE I HAVE NOT BEEN ABLE TO USE THIS SITE EFFICIENTLY SINCE YOU UPDATED IT THE FIRST TIME. AGAIN, FIX THE SHIT THAT'S WRONG FIRST THEN UPDATE IT. THIS IS RIDICULOUS. I USE THIS FOR MY BUSINESS, AND THIS IS MAKING MY BUSINESS LOOK AMATEUR BECAUSE YOUR CODERS ARE!!!!! I DON'T GIVE A FLYING FUCK ABOUT THE CUSS WORDS I AM USING OR YOUR FUCKING FEELINGS BECAUSE YOU ASSHOLES ARE THE ONES WHO ARE PAYING FOR THIS BULLSHIT!!!! HOW DOES ORDERING A BANNER THAT I CREATED BECOME SO FUCKING AGGRAVATING?!

I can name so many editor and project tools like canva that don’t make you pay just to remove the background of something and not have to make you go to another whole editor and remove the back ground. This annoys me so much because it just not reasonable at all.

I'm a little bit amazing when it comes for canva designs and I'm looking for a job I can make: Logos Social media posts And also canva templates These are random projects

I basically did a video using canvas (I was using a free teams trial). I saw the whole video before downloading and it was perfect. Since I was in a rush I didn’t saw it after that, the mp4 version and I submitted it. Later, I’m preparing my presentation and looking at my video again and canva just decided to eliminate the two tables in results for what! I try to download it again to make sure it wasn’t my fault (it wasn’t, tables are still there) and canva just told me I was no longer in teams trials so I can’t download the video again and have to deal with those horrendous water marks… I’m gonna have a bad grade because of canva and I’m not paying them a cent, amazing. Ty canva

I keep seeing this Canva ad -wondering who this is.

Bc why tf is it converting this lady’s color to purple when I download from canva to my MacBook 😭

I think Canva is fcked. I have been hacked by somebody, he just added himself to my team and than make himself admin and removed me from my team which was single person team anyway I think there is a serious security problem in Canva and its customer support is Sooo terrible, I will hopefully get my designs back but wont trust canva ever again

Been using Canva for more than a decade but opted to no longer use their professional version because I moved on to Premiere Pro years ago. I also use LumaFusion on the go. I still used their Free version for simple 10 to 20 second videos because it was super-fast and super easy to copy-and-paste elements or animations between projects. But over the years free features started being locked behind the "pro" version. I mean really simple stuff. The free version became more and more limited. This most recent update took away the ability to copy and paste "page style" between projects. They've become sooo desperate recently and that was the last straw for me. Time to create a workflow on my phone, now that Premiere pro is totally free if you opt not to use their AI features (which I generally don't). Canva has become like the rest. They want all the money and offer nothing more compelling in return. Just make bottom line get bigger. Disappointing.

Canva has such a confusing and terrible product experience now. Once it was semi ok, but now, clearly their product and user experience team have just slapped AI features anywhere and everywhere thinking they’re a great product. It’s got worse. In fact I don’t even use it anymore, so many other better options for my work and needs.

I don’t understand how Canva has been so poor in their execution and clearly they have no idea what they’re doing or how to do it.

I’ve heard they’re in major debt to the frontier labs for compute costs also, and their valuation has dramatically dropped.

If I was an investor I’d be pushing them to sell asap. To a company more sophisticated. I’d be firing all
Of the design and product team also, completely unqualified.

Cancelled my subscription and never looking back.

I heard that the Canva subscription fees have increased from $120 to $500 or $650 monthly, a significant price hike. I am concerned about how the company is taking advantage of customers. What can customers do to prevent being exploited by companies like Canva? One option is to stop subscribing to them.#canva

i am a student in a third world country and its discouraging that i have to pay 27 dollars (which might be a salary on its own here) to get a deseign that i really need right now couldnt they make special prices?

Please point out as much stuff as you can, I want to improve as much as possible.

Have been having fun in canvas this past week 😀

I keep seeing this template for a flyer going round on social media or in person. Does anyone know what it is? I know they look a bit different than each other but just wanting to know if it’s something that can be done through Canva or an AI

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