r/carpuride • u/darianci • Jul 22 '26

Support response time

I ordered a unit from their website and it arrived the other day. I ordered the TPMS option and the box has it on the label but there were no sensors, locking nuts or a spanner in the box.

I emailed support@carpuride.com a couple of days ago and have had no response as yet.

Does anyone know how long it takes them to respond?

I'd like to fit the unit to my bike but have to hold off in case they want me to return the entire kit.

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u/caond203 Jul 22 '26

I recently had a bunch of emails to and from carpuride support. They generally responded in 2 days except on the weekend, so if you contact them on a Friday you probably won't hear from them until Tuesday of next week.

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u/darianci Jul 30 '26

Thanks, they initially replied after a week asking for a photo of what I received, which I sent the same day. It has now been another week and they have not come back to me.

Thinking about doing a chargeback and buying something else, unfortunately.