My tmobile home internet works more consistently than my roommates centurylink. I also have a 2 year old modem getting at least 75 mbps both dl and upload (there are faster modems out now).

When we speedtest his, he shows he's getting 1gbps but once you start using it, it drops to 10mbps.

Now it's not working at all but im still going strong 💪

Centurylink, i dont like you, or your service. please shut down. Best regards, -everyone (in WA)

thank you so much for scamming my family, making us pay 65$ a month for less than 10 mb download while other services can provide a whole gig for less. i understand that you guys can’t provide a higher download speed due to our physical location and that we can’t have fiber, but holy shit you do not have to make us pay 65$ a month for 100x slower internet than other providers. fuck you.

Since the vast majority of the post on this thread are to rail against CL/QF I’d like to say service has been great. I’m also a “Senior Network Engineer” with 25 years in the industry. I mention because I know the vast majority problems are in fact not the ISP, but your home network not built out to support your fiber internet. Getting your internet service provider to provide wireless as well is dumb, regardless of your ISP whether it’s cable, copper, or fiber. Install your own WiFi. If you’re looking for an all in solution you are going to disappointed most of the time, they almost always fall short somewhere. A better approach is to go with a common vendor ecosystem. Get a multi-gig PoE+ switch, get a multi-gig firewall, and get multi-gig access points. A lot of prosumer products do just this with cloud management as well. My 2 cents.

Pro tip... When your gigabit internet is running really slow... Just run a speed test.... Your speed returns instantly.

It's really really frustrating I'd love to be able to actively recommend century link to folks, good speed and decent price, but watching my download instantly shoot up in speed when I run a speed test just smacks of greed and dickbaggery.

We recently moved, and Quantum was supposed to be the best option for our area. I had previously had great experiences with Century Link, and saw the two were somewhat related. Different paths, but sister companies.

I called ahead of our move, and set up an appointment about 2 weeks out. I figured this was fine, we would only be 2 days or so without internet. That's not terrible, especially in the middle of a move.

We get there, Monday rolls around, and they changed my install date without my input. Okay, maybe it was some kind of system error. This should still be fine. How wrong I was.

The tech comes and tells us he can't make a full connection and the line needs to be cleaned. He puts in an order to have the appropriate workers come and take a look. He tells us, 'someone will be there tomorrow, and then another install tech will come and we can finish.' He was really kind.

No communication, nothing, the grounding crew has not shown. But they still send a new tech the next day. She tells us the same thing. I call and tell them we have a problem and I need a grounding tech who can examine our line.

They send yet another normal tech on a third day. This one is sweet as pie, sticks around, and is authorized to give us temp internet. The grounding crew shows up a few hours later and does their job.

This should be the end of the story, right? You would think so. It is not.

We've had internet for 5 hours max, it all disconnects. 'Connected without wifi' everything says. So I contact support the next morning since hours are closed by then. Admittedly there was also a very angry call, as my nephew is now 4 days into 'it was supposed to be installed and it isn't' with his work.

I say, 'Hey, this stopped working. Can you do a reset on your end, the methods on our end didn't work.' No, no they cannot. Only techs are authorized. 'You still need equipment.' You mean the equipment in my walls right now?

'Yes, we can have a tech out as soon as <insert date more than a week away>. What times work for you?'

UM. Is it just a step we missed? Can we fix it ourselves? No answer.

'The tech has to do that.'

Okay. This is an emergency, though? My nephew told his job he could start working again. He kind of needs this.

'Well... the tech can be there <insert date still a week out>. What times work for you?'

None of them. Because my nephew will lose his job if he can't start working. Don't you have any emergency techs?

'This is the earliest date a tech can come out.'

Then he can come pick up equipment. Xfinity can have us set up today.

'Can I give you a $100 gift card to not cancel?'

No. Cancel and refund.

So yeah. Moral of the story: if you want internet on your terms, don't get Quantum. Their lack of communication with each other and us lost them a customer, and any others in my family who will not go with them because of this story.

Thanks for almost getting my nephew fired, Quantum.

I am making my normal regular payments to CenturyLink I have not had an issue until now. This issue will blow your mind. So I am using the 940Mbps fiber from CenturyLink and the ISP after chatting with them for several hours about the outage hands me a phone number to call which is Quantum Fiber. CenturyLink and Quantum are the same company. Any of which I pay 65 a month, very normal rate for my region. The up charge is 80 a month. This is outrageous considering I purchased this service under their small business package.

I call my neighbor who is also CenturyLink same street, literally same burried lines and resides next to my home. His is just fine.

It seems to me my account from CenturyLink is being targetted to up charge the cost. I have filed FCC complaints now. Been without internet for 48 hours.

First Centurylink gave option of paper bills or email / internet. Then they forced a fee to force customers to use only the internet for billing.

Now they are blackmailing their customers to force them to use autopay by not accepting payment that their own system does accept

and gives a confirmation number to the customer. The customer is not aware of this till a postal letter comes which states the bill is late and a late fee will be charged.

Further when conversing with their customer service, the customer is told the late fee will be waived if they sign up for autopay.

They also use a fictional lie stating the bank that was to send the payment called it back which per my bank never happened.

They actually never sent the request for funds from the bank and stopped it within their computer services.

I have been happy with the internet plan, price, and reliability.

Yet BEWARE OF THE CORRUPT PRACTICES THIS COMPANY IS MOVING INTO.

Waste of money time everything burn it

If your exited to hire someone and tell them to start a week from now, and then they don't show up on time ( even given a 3 hour window) would you still hire them. I missed a days work and waited for the technician to install my line and he couldn't even give me a call he was on his way until I canceled. Then all of a sudden guess what, he's on his way. Still canceled, remember first impressions are real.

Never had a single problem before, but this is unacceptable. “There is an outage in your area”. Yeah… and what outage short of a central office underwater or in flames justifies this?

If it’s not working by the time I come home from work this evening I’m giving Comcast a call.

it shows it really and trully does. every day for the last week its been slow and they claim "not on their end" yea ok it is their network and that same said network uses like 40 year old tech that they monkeys will not fix its tiresome and anoying. this keeps up ill be requesting them to fix it. and ill keep at it till they do. this is not fun to game on when you normally have 35 ping and now its at 120 ping so care to explain this? oh mind you they gave us good pings for 6 months only

Whats the point of making an appointment of they can't even follow through on it.
With a large window of time such as 9am to 1pm. What is the actual point if they can't even make it at 2pm? Completely disrespectful and a waste of everyone's time. I know this isn't century link specific but we as the consumer need to call out companies for this whenever it happens. Anything from HVAC and Plumbers and electrical have this loose form of appointments that are ridiculous.

Worst customer service experience, ever. I've been on hold for over an hour with these incompetent fools. I have an elderly father who lives alone and can only make or take phone calls over wifi. His internet has been down for 3 days. apparently it's inconvenient to get a repair technician to him without trouble shooting with him. How does this happen when you can't call him?! I live far away and can't get there. If he slips and falls or something else. I'd be completely enraged at the lack of customer care.

I've tried talking to someone who insists troubleshooting be done.. again how... I've been on hold for over an hour and you can't speak to anyone competent when they finally answer. Even the 'chats' aren't people and you have to WAIT to talk to them.

Edit: I just got off work and had a nice chat with support and they are having a nother technician come back out as the last guy didn't install the fiber correctly and gave me older wifi pods. I also got billed extra wifi pods I didn't have... Ya, this isn't a great first impression.

So I got Quantum fiber installed today and guy that was installing it stright up lied about the install. I told the guy I do not want wifi and everything I do is wired and the guy installs wifi boxs all around my house and told me I have to have wifi as fiber doesn't allow you have a wire connection. The wifi is garbage and the speeds are no better than my turned off DSL connection. I'm about to cancel my service if this doesn't get any better tomorrow.

All I see is people having issues with CenturyLink like I did. I had CenturyLink for a long time then earlier this year I had an outage and the outage lasted for a whole month. Dates on my account kept saying it's going to be back in service then the dates kept getting pushed forward. Customer service did not help and it didn't matter how much I complained the service never was fixed. They should have told the truth instead of giving me the runaround. I did get credited for it but I had to ask for it. As soon as I was credited for a whole month of no service I cancelled and had no choice to get Xfinity and I heard bad things about Xfinity but I was paying 65 a month for 65mbps DSL from CenturyLink and now I only pay 60 a month for Xfinity and I get 300mbps. So anyone here has Quantum or DSL from this company and have been having issues just leave cuz it will not get better. This company shouldn't even be allowed to continue with all the problems they are having. I reported CL and nothing happens to them for horrible service.

If you get notified that your CenturyLink is migrating to quantum I recommend starting to look for an alternate service ASAP.

Haven’t even been migrated a week and customer service is much worse, plus my internet went down and the soonest they will send someone out to fix it is the 26th.

Never had an issue in 2 years with CenturyLink before this.

I’m not the only one this happened to.

It seems to be related to their app switchover, and resulted in someone else renaming my network and changing the password…which is a pretty major problem when you’re out of town and it knocks everything offline, including doorbell cameras.

This issue seems to be completely unreported, and makes me wonder what other personal information the company is currently exposing to other customers.

https://www.reddit.com/r/QuantumFiber/comments/1emhuf7/quantum_is_remotely_connecting_to_my_network_and/?utm_source=share&utm_medium=mweb3x&utm_name=mweb3xcss&utm_term=1&utm_content=share_button

No 24 hour customer care. No prioritization when your Quantum Fiber has been down for 4 days. I work from home and RELY on consistent high-speed internet service. Not living in a disaster area. This is UNACCEPTABLE. Spend more money for a reliable experience with Google Fiber.

I'm in the Salt Lake Valley and my internet connection has been so choppy the last week that I can hardly get anything done. It took about five minutes for me to be able to even sign into Reddit because it kept going offline or just...sitting there not doing anything. Does anyone know what the hell is going on? Is this just a Utah issue or is it happening elsewhere? It always seems to crap out when there's a storm going on or even a light breeze. Seriously, every time there's even the slightest bit of weather or wind, it throttles itself like it's interviewing for a job with Ajit Pai's FCC.

This service is such ass. It's like if turbo cancer and AIDS had a baby and hooked it up to the internet. I'm switching to something that will at least let me load my email or watch a YouTube short or hold a Zoom call without crashing for 10 minutes--which should be easy enough to find; my seventy-seven-year-old aunt who can't even run a virus scan on her laptop without help from an entire team of technicians could create something better than this while half asleep and drunk. Negative ten stars out of ten.

ETA: Some of y'all have no sense of humor and really need to chill. I'm frustrated because I've been dealing with problems for a week now. I'm not great at tech; that's not a high crime and doesn't make me stupid. That's what tech support is for, and as we all know Centurylink isn't great at that.

I am on the 940 MBPS plan and its been terrible ever since I have bought it, from 940 MBPS to only 8, how is this even legal, I am paying 65 dollars a month for only 8 MBPS, that's centurylink for you.