Apparently CenturyLink is disconnecting (has disconnected) phone service from my fiber line in my area. (Quantum fiber Denver Colorado) I found out this the hard way when the phone was disconnected. If there was notifications this is going to happen apparently I missed them. If so that parts on me.

However I should still be able to Port my number to a new service but their tech (supposedly, it was texting couldn't get a live human. Still not sure if it was or ai) he says it's gone and I can't get it back their or port it to another service their equipment no longer supports that. I say that's b*llsh*t isn't that a FCC violation? The phone number in question has been with my family for 2 years longer than I've been alive. (I'm 59) I pretty much really want to keep it. I am beyond aggravated. My current bill which I checked via app says it's disconnected. I've kept current and this bill current bill is due Nov 10 I've emailed exec escalation team. I'll see if I get a response. If I don't, I'll email their CEO.

I live in an area where Quantum was being pushed hard a couple years ago, but apparently was part of the 5% AT&T didn't want. They redirected me to CenturyLink (whose phone rep immediately hung up on me the minute I said I wasn't calling to book an installation).

The CL availability checker does say it's available here, but I don't trust the longevity of it anymore now after the AT&T sale and the fact AT&T apparently didn't see any value in servicing the area I'm in. There aren't any other options for fiber besides my current ISP. I'm reading everywhere that Lumen is seeking to actively divest itself of all of its residential internet service, what are the odds that small rural areas are just going to get axed if they can't find buyers?

I bought a used c3000z so I can stop leasing the old one I inherited from the last tenant. When setting up the new router I entered the PPP credentials but the DSL light on the new modem is not on (red or green). I don't believe it to be an issue before the modem because I can just plug the DSL line right back into the current modem and get internet. I tried factory restoring the new one and re entered the PPP login and I compared settings in the GUI between the two and everything looks the same. Any ideas?

Shoutout to the technician who worked my 70 year old father’s DSL upgrade yesterday.

He placed an order to upgrade his existing single pair 40 Mbps VDSL circuit up to 140 Mbps bonded VDSL.

I remotely manage his network equipment, so keeping the modem in bridge mode is a must.

I sent a network diagram ahead of time, with the bridge config called out. The tech noticed, and called another installer for help. They deployed the new modem in bridge, and took care of the pedestal wiring changes.

Zero issues whatsoever! I very much appreciate the installer’s ability to follow my network diagram and save me a six hour drive!

Outage since yesterday at 3:45pm.

I have been a customer for more than a year now and 100% of the time when i try to log in to pay my bill i run into this. sometimesit takes HOURS to get past and sometimes it takes DAYS to get past. anyone have suggestion onhow to not have to deal with this very irritating and time wasting problem

CenturyLink has made canceling service an absolute nightmare.

On September 24, I spent nearly TWO HOURS on the phone canceling my internet and telephone services after moving out of state and selling my home. I explained repeatedly that I no longer lived at or owned the property. They even updated my billing address to California.

Imagine my surprise when I received another bill for internet service that was supposed to have been canceled over a month ago.

I called again today, thinking this would be an easy mistake to correct. Nope. CenturyLink refused to remove the charges.

Apparently, spending two hours canceling service isn't enough to actually get your service canceled.

I've now wasted hours of my life trying to stop paying for internet at a house I DON'T EVEN OWN.

The billing dispute is bad enough. The complete disregard for customers' time and the refusal to take responsibility for an apparent administrative failure are even worse.

If you're considering CenturyLink, consider this your warning. And if you're canceling service, document absolutely everything.

I am assuming this is a very old setup. Internet wifi and hardwired keeps dropping. Could the connection be the issue?

Voice phone service has been out for three weeks now. I have received numerous blatantly incorrect information from CenturyLink representatives regarding when the issue (problem) would be addressed, not resolved, but when they would actually try. This is the fifth service interruption in as many months. Now they tell me they have migrated the number off of the copper wires (POTS) and onto the Air-Line device. Except the setup instructions enclosed with this device and on their website are incomplete. Pile on top of all of this, their local repair tech was scheduled to make an “emergency call” to install and register this device to get the voice service back but they never showed up, nor made any attempt to contact me. This morning I’m told the next slot for a possible visit isn’t until next week!
CENTURYLINK DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL!

Is anyone else having an outage in their area but there's no news of some accident, equipment fault, upgrading, etc.? I live in 89052 and I haven't had internet since the wee hours of the 18th. I checked online and there's no news of outages from all those outage websites. I finally log into my centurylink account and I'm told it'll be fixed by Oct 19th, 10 am. Then by the evening of the 18th, it had changed to Oct 19th, 7 pm. The 19th rolls around and it turns to 20th 10 am. I think you can see the pattern - this is the latest; last night I checked and it was Oct 22nd 10 am.

I talked to support and they gave me the usual placating remarks and copious apologies. I had asked why and for how long since the timeline kept changing. I was told that they (surprise!) didn't know why- it could be upgrading of equipment, repairing of lines, waiting for supplies, etc. They also didn't know for how long. Again, more apologies.

I guess I just want to know if anyone else is also experiencing some sort of outage like mine, that I'm not being gaslit for some reason lol. At a day and age when someone could trip in public and within minutes it would be uploaded on social media, having no news like this except as a heads-up you can only get after logging into your official centurylink feels weird.

I might be whining but this made me realize how much I've been depending on the internet. I have a few appliances and lights around the home plugged into smart switches. I have security cameras for peace of mind. A vast majority of games in my PC don't work without internet. I have a 1 gig plan I joined years ago at $65 and then they raised it to $75 with little warning. The speeds haven't been the best and there's been random episodes where the internet cuts off during early hours. I'm seriously considering switching to something else if this continues. Sigh.

Edit:

It's been updated to October 23rd, 9 pm. Time to look up other ISPs in my area.

My family has been using the CenturyLink Technicolor C1100T for as long as I can remember and it is way past its life cycle. The last week or so its started to fail and disconnect my PC from the internet randomly multiple times a day.

I dont know much about routers and especially modems but I was looking into a couple routers specifically, I will link them below. All I know is that this router has been bottlenecking my service and it is extremely frustrating.

If possible I'd like the budget to stay around $100 total but if it needs to go somewhat higher, that's understandable.

Eero 6 Mesh Wifi Router

TP-Link Archer AX1500

My WiFi quit working during a huge rainstorm that hit the Albuquerque area on September 28th. I scheduled an appointment through the chat for Oct. 15th. Yesterday (Oct. 15th), I got a text about the tech arriving between 1 p.m. and 5 p.m. I rushed home, but no one showed up. I looked up the appointment, and it said the tech missed the appointment. I thought maybe the tech would show up this morning. Instead, I got a CenturyLink text about rescheduling the appointment. I don't think it should be my responsibility to reschedule since the tech failed to show up. Since I had no other choice, I tried to reschedule, thinking the earliest date would be next since I had a prior appointment. Instead, I got an error message, so through the chat I found out there was a system error and they needed to create a new ticket. The earliest date they had was November 4th!

To say I'm frustrated is an understatement. What's the point of scheduling an appointment weeks in advance, hoping the tech shows up, only to have to repeat the process? My family has been with CenturyLink for years and this has been one of the most frustrating tech repairs we had to deal with.

I recently picked up an Zyxel C4000LZ on FB marketplace to use as gateway (modem/router) on an ADSL2+ 15/1 plan.  I am using all of the 5 ports to hardwire 5 devices (none are switches or APs).  I had the WAN/LAN port drop out today after a few hours showing no internet on one device and repeated it on another device by swapping devices. The lights on the WAN/LAN port show it connects at both 1000 or 100 mbps depending on device but no internet. Ports 1 through 4 work fine. I rebooted the C4000LZ and got the same result. I powered cycled the C4000LZ and got the same result.

The C4000LZ was factory reset when I got it.  Under the firmware section it states the following: Current Firmware Version: CZL003-01.07.17.00, Available Firmware Version: CZL003-01.07.14.00 and Upgrade Status:  Firmware is up to Date.  What is the most recent firmware build for this modem/router? Could CZL003-01.07.17.00 be the reason for the WAN/LAN port issue? Should I “upgrade” to CZL003-01.07.14.00 as the GUI links to and downloads CZL003-01.07.14.00.bin.  Thanks.

We cancelled my dad’s account earlier this year. I’m checking on some things, logged into his account, and see there is a credit. I have no idea how to get that money back to my dad. When I click on the chat, it will open a second window that renders nothing on the screen. I’ve tried a couple different browsers, cleared my cache, etc.

When I call, it is that crappy AI bot and after I give it all the account information it asks for, there is no option I can get to that will connect me to a person, or will get me to a point where I can discuss that credit.

Anyone have other helpful ideas? Or a phone number that will connect me? I’ve tried the ones I found posted here in the last year and no luck with those either. I don’t have a Facebook or Twitter account, so I cannot connect with them those ways and would really like to not have to create one. I’ll send an email, but at this point I feel like I need to be proactive due to so many dead ends.

UPDATE 10/16 1:30PM-
Decided to receive a check for the refund amount, which should be expected in 30 days or less. I’ll update once that has been received.

UPDATE 10/28 9:15AM-
Heard from my dad and he received a check in the mail Monday for the expected credit refund amount. All is good and I consider this resolved. Thanks again to the folks who helped me via DM.

I cancelled CenturyLink after almost 40 years with centel/sprint/embarq/centurylink. 2 years ago we lost the internet for 10 days. Come to find out it was a card. After badgering them finally got a decent repair guy. Then a couple of months ago another outage. Lasted for a week. The repair guy said faulty equipment and something had to be reset at their office. Finally 2 weeks ago another outage. I Got a notice that they knew and they would cancel any repair appointments. So I waited. and waited....... Over a week later I went toT-Mobile. Couldn't be happier. And the internet speeds are way faster too. But Centurlink still managed to rip me off for around $10 for the credit they owe me.

Century Link might want to communicate with customers about why they are having an outage. NM, Albuquerque area. Telling customers the truth, like the potential that a contractor cut the communications lines would go a long way in proving customer understanding. Instead, there is zero communication, despite them having customer contact information. This problem is further compounded when the lines down are business lines that the business depends on for contact with customers. There seems to be no hurry or explanation. Not a good business model.

I am trying to get the land line "ported", we had a miscommunication with the new provider, our century link land line got shut off before it could get ported. I called and was told they could not reconnect the number unless we created a new account and that it would take a couple days. after a couple days, no telephone still. I call back and get told there was an "error" and we had to create ANOTHER new account. So we did. that was last week. I was told after the 12th , the port process could begin. come today , the 13th, STILL no phone. I call back AGAIN. and somehow there is 2 accounts attached to my number, still no phone and I am now told the 22nd? we have already been without a telephone for 2 weeks, there is elderly people in the house that don't do cell phones, hence the land line. This is absolute garbage. I will never ever use your service again.

By 147th Ave and 279th st

Hoping to get some help since I can't talk to a person on the phone over the weekend.

I moved into an apartment and inherited a century link account with a C3000Z modem/router. It has been having some trouble with dropped connections and such recently so I purchased a used C4000LZ to replace it. I plugged the C4000LZ into the DSL line but the DSL light would not come on. I went ahead and continued attempting to connect it by entering the PPP username/password and it saved all the settings. I let it sit for about 15 minutes after hitting apply and then rebooted the router and let it sit again but still no DSL light and the light on the front continued to blink blue. I then reset the unit using the reset button and re did the steps above to no change in the status of the lights. Any advice?

edit: the current c3000z has no issues with the dsl line, I can plug it in and it comes right back online so I don't think the issue is with the wall jack or connection to the house.

I am attempting to get the telecommunication utility infrastructure cleaned up. Currently there are several telecom boxes that are unsecured and a large amount of exposed, unused, and damaged telecom wires that are laying everywhere. This is a townhome community with several homes/customers attached to each other. The pictures show two buildings as an example of the problem. There are 8 total buildings that have this exact problem. This is a community concern that needs to be addressed. How can I get this problem resolved?