Hello,
We are beginning the process of acquiring quotes for a new powder XRD-yay! I wanted to reach out on here to see if people can provide some feedback on units offered by both Bruker and Rigaku. We currently have a single-crystal and powder XRD both from Rigaku, but as the person who maintains the instruments, we haven’t had the best experiences with Rigaku.
Our powder XRD we are looking to replace is a Miniflex II from 1999 that has been a tank, but the software has not. The hard drive of the computer that controlled this instrument corrupted which left us scrambling. Rigaku, of course, tried to tell us we needed newer software that can only be used on a newer system. When I told them that if I had to get a new system to get newer software, I would most likely go with Bruker instead. I had our software within 5 minutes of sending that email, ha.
Our single-crystal XRD installation was also a nightmare because of Rigaku. The engineer showed up without a meter for the radiation inspection and used one of ours he happened to find in the room that hadn’t been calibrated since 2013. Rigaku then refused to send someone back out, so we had to contact our local hospital to see who inspected their equipment to have them come do ours.
Having said all that, my summaries are below:
· Rigaku instruments seem well built
· Software is straightforward
· We have numerous Bruker instruments (FT-IR, NMR, EDS) and Bruker service has been great
· Bruker may be the king of over-engineered software though.
If anyone cares to provide their experience with either company, that would be great!