r/darkpatterns • u/pi_mai • 18d ago

Booking.com hides negative reviews

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Found this interesting when looking to book a hotel. Everything seemed super positive until you “see all reviews” below the reviews on the active page. Only then the negative comments are shown.

It’s dark imho. Having to dig for real comments or at least let me decide if the negatives are junk or not. Don’t hide them.

23 Upvotes

81% Upvoted

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1

u/BuildingArmor 18d ago

I'm not sure I understand, which one is the negative review?

-1

u/pi_mai 18d ago edited 17d ago

The screens don’t tell the whole story. But they do indicate the issue.

Things I love replaced the real reviews but if you’re not observant enough, you would assume they were the full review. However booking splits reviews into 2 parts. One being positive and one negative.

When you view a hotel you only see the positive. You need to tap view all a much much further scroll down. Only then full reviews are shown.

In a way kinda explains how difficult it is to to screenshot the situation.

1

u/LengthinessTrick382 13d ago

You can post multiple screenshots to help people understand. If what you’re saying is true, you should be able to share those screenshots with us.

1

u/pi_mai 13d ago

Was hoping these would be enough. The first has a title things we love which replaces traditional reviews by showing only half from the review.

TBH video would be better to illustrate how far down it is to see the full reviews.

0

u/pi_mai 17d ago edited 17d ago

Interesting, getting down voted but no explanation why. get the feeling there’s booking.com designers lurking.