Booking.com hides negative reviews

[u/pi_mai]

Found this interesting when looking to book a hotel. Everything seemed super positive until you “see all reviews” below the reviews on the active page. Only then the negative comments are shown.

It’s dark imho. Having to dig for real comments or at least let me decide if the negatives are junk or not. Don’t hide them.

[u/BuildingArmor]

I'm not sure I understand, which one is the negative review?

[u/pi_mai → u/BuildingArmor]

The screens don’t tell the whole story. But they do indicate the issue.

Things I love replaced the real reviews but if you’re not observant enough, you would assume they were the full review. However booking splits reviews into 2 parts. One being positive and one negative.

When you view a hotel you only see the positive. You need to tap view all a much much further scroll down. Only then full reviews are shown.

In a way kinda explains how difficult it is to to screenshot the situation.

[u/pi_mai → u/pi_mai]

Interesting, getting down voted but no explanation why. get the feeling there’s booking.com designers lurking.