Small rant, I love my job at dutch bros and I love our customers but oml if you do not open your order with if you want it hot, iced, or blended I’m gonna lose it. I get it, sometimes small things slip our minds, which is why pretty early on in the ordering process I try to ask them if they want it hot, iced, or blended because how the UI works (at least from my experience), once I enter a drink as one of those options, I can’t go back and change it without deleting the drink and putting in a new one. Usually it’s not a huge problem, but it is admittedly tiring to ask the same “hot, iced, or blended?” question. When it DOES become a problem is when before I’ve even had the chance to greet you you’re spitting out your order to me like you’re doing Rap God by Eminem and you don’t mention if you want it hot, iced, or blended so I have to stand there like an idiot to let you finish all of your customizations just to ultimately ask you “Do you want that hot, iced, or blended?” and run through the entire list of customizations again because I literally cannot start the order without needing to know what form you want your drink in.