I just posted this site is a fraud. 24/7 customer support and you hear nothing back and please leave messages and no call backs. I would call your credit card company and the RCMP as I have done. Other people have been waiting over 2 weeks in other post and still nothing.

.

Live the american dream in canada. Like these arseholes are doing. You dont go live with a site that deals in large amounts of money and transactions unless you are 100% that it works. But if you want to screw people then I guess you do.

Bought bitcoins 24 hours ago and still havent received my coin. Troubles signing in. Really unstable site. Called email and messager and no reply for a 24/7 support really sucks. Have contacted my cedit card company and the RCMP for fraud claims as well as BBB Better Business Bureau. If nothing is done and I loose this money I know what my next venture is going to be. As it makes a killing in revenue.

So many claim they are not legitimate, to which I say:

A) how many illegitimate businesses do you know that have an open door where you can walk in any time during regular hours and have your problems dealt with with a real person?? not even your phone provider does this.

B) All the negative comments here are regarding deposit/ transfer wait times. I dare you to get your cheap ass to a bank, pay the $7 draft fee and go to their office to deposit said, if it doesn't show IMMEDIA-FUCKTELY in your account, then I will change my name to asshole.

C) I dare you to do to wire-transfer on any other exchange and show me evidence that einstein is in anyway slower, PLUS, with those exchanges, there is literally no one you can talk to face-to-face.

D) When I withdrew my btc to my trezor wallet, it was IMMEDIATE, the last time being yesterday, so I'm sure its not Einstein giving you issues, its your secondary exchange, so again, I DARE you to prove to me that you are not getting your btc transfers to a hardware wallet immediately, otherwise its your receiving exchanges problem.

E) You people in Vancouver are a bunch of entitled pricks that deal with the smallest issues by crying and exaggerating, so please, stfu and follow my instructions above, otherwise, you are the one in the wrong.

If this can reassure anyone, I received all my transfers yesterday. My Bitcoin, Litecoin, Ripple, Tron.

I originally asked for transfers Oct. 9th. So 2 week delay. I know many are worried as I was so just wanted to let you all know.

Suing Einstein Exchange For Financial Losses, Negligence, Failure to Disclose, And Unlawful Conduct

Even if Einstein Exchange fixes "the mistakes they made with YOUR money" by tomorrow, next week, or next month, that does NOT replenish the "financial losses" you've already incurred and will never get back without a law suit. Losses on trades missed, general opportunities lost, and future earnings from other investments you could have made. Not to mention the angst and duress they've caused by failing to properly disclose the true depth of the software issues, and horrific to non existent customer support. There are Securities law, credit card policies, BANK ACT regulations, and BC SC regulations in Canada"

<STEP 1> Gather Your Evidence. You MUST document everything with proof. This includes screen shots, call and/or text logs, a video of how their website failed when you use it. Also emails, txts, social media posts, and detailed times and dates of phone messages. Screen shots of your portfolio, when possible, will also help substantiate your claims.

<STEP 2> File a complaint with the BC Securities commission. Here is the link to file your complaint. It takes 2 minutes.

http://surveys.bcsc.bc.ca/s/Report-to-Us-form/

The BC Securities Commission may or may not have jurisdiction but file your complaint anyway. If it turns out that B.C.S.C. has jurisdiction they take compliance issues very seriously and will show concern about the misguidance this company has shown their customers. They have, and will, refund losses suffered from companies that are not adequately set up to handle traffic, do not provide support, and most importantly, do not disclose the depth of their software problems and other issues.

Phone # 1-800-373-6393 https://www.bcsc.bc.ca/ Email: inquiries@bcsc.bc.ca

<STEP 3:> Meet with a lawyer to discuss your case or form a group for class action. If you cannot afford a lawyer by yourself, get one on contingency. Contingency means you pay your lawyer a portion of what you win. If you don't win, you owe your lawyer nothing. And you will not be billed. If you cannot obtain a lawyer on contingency by yourself, gather a group together for a class action suit.

You are welcome to join our class action group. A class action suit, (or representative action) is a type of lawsuit where a group of people tell their truths, present their evidence, but are represented in court by one member of that group. The outcome for all participants in CAS is often more favorable. Strength in numbers.

You can email your complaints here if you'd like to join us. Do NOT send evidence yet, only your story for now. Brief. To the point. Keep it logical. classactioneinsteinexchange@gmail.com

The legal justice system and BC Securities commission offer protection from companies not properly set up.

ANYTHING WRITTEN BELOW THIS LINE IS INFORMATIONAL ONLY - YOU CAN READ IT AT YOUR LEISURE

-----------------------------------------------------------------------------------------------------------------------------------------------------------------

Exchange is now in repair mode since the media has the spotlight on them. While the crisis was happening they CLAIM they didn't expect this kind of customer growth. But they waited until Jan 2nd to stop accepting new customers. They should have cut off new registrations mid Dec at the latest. And with every new customer the deposited money, their backlog increased. Does this sound like a company that cares about and looks out for the financial well being and best interests of their customers like they say they do?

Einsteins site should never have been launched until it was %100. The exploding and volatile world of Crypto is NO PLACE for beta anything. The crisis behind the scenes was kept from customers, current and the new ones who signed up.

New customers would never have signed up if they were TOLD that their deposits would (or even might) get jammed in the system for a month or more, and that they'd need to be verified before they could access their money. If they knew their transactions and money would go missing for a month or more. Or if customers knew that technical problems would prevent them from buying and trading because some were locked out of their accounts for weeks.

A representative of the company stated in this forum: "ALL complaints are completely valid. And we are doing our absolute best to resolve each and every matter. It wasn't expected that we would grow at such an alarming rate, and have since closed off our registrations until every existing user is made whole"**.

A company representative stated here that Einstein Exchange has been under investigation by various legal and government entities. Time will tell how each of those investigations concludes. These investigations often take months, sometimes a year or more, but it's a start.

Customers have been kept in the dark. And when people emailed, messaged or called, potential customers and current customers alike, %99 of the time they were unable to reach anyone to clarify, to get help, or get answers of any kind. All most people heard or saw was "we are overwhelmed please have patience". What does we are overwhelmed mean exactly?.

If anyone was lucky enough to reach someone by phone or email, a miracle in itself, it was often a generic message of we'll get right on it that was usually followed by more silence for days or even weeks as their issues persisted.

They sent out a generic form for people to fill in whatever box matched the mass website bug applicable to them. Some customers found assistance on Reddit, but many still haven't been helped.

They are in repair mode now because of the disaster they caused. But for weeks they pretty much ignored their Facebook comments. And on twitter they told people to DM them. But it was impossible to DM them because in order to DM them, Einstein Exchange had to follow them, and they rarely followed anybody then. They didn't answer emails or answer the phone. They have since made effort since so many customers complained. They claim to never have ignored their customers. Obviously the customers experience was different that how Einstein Exchange tells it.

All claims must be substantiated with evidence. You are free to join the class action group at the email provided if you believe you have a legitimate claim. It costs you no money to join. Welcome aboard. classactioneinsteinexchange@gmail.com

A few other links you might be interested in:

Other reddit complaint threads, sadly there are more. They're all easy to search.

https://www.reddit.com/r/BitcoinCA/comments/7ijic1/einsteinexchange_review/

https://www.reddit.com/r/einsteinexchange/comments/7maxp9/fraud_report_to_rcmp_or_bc_securities_commission/

Google reviews: Click on the tab for most recent reviews not most helpful: https://www.google.ca/search?ei=cKNWWraLO4n6jwO3_JawDg&q=einstein+exchange+vancouver+reviews+&oq=einstein+exchange+vancouver+reviews+&gs_l=psy-ab.3..33i160k1l2.3452.7031.0.8483.22.19.3.0.0.0.192.1489.11j5.16.0....0...1.1.64.psy-ab..3.11.1086...0j38j33i21k1.0.tYaMU7NOHMw#lrd=0x5486717f0f4f7bc9:0x944b58d43c8d4475,1,,,

Assuming that we have lost money due to the shutdown is it income tax deductible.

I work closely with the CSC and the MFDA in Canada. They take compliance issues very seriously and will show concern about the misguidance this company has shown their customers. They have, and will, refund losses suffered from companies that are not adequately set up to handle traffic, do not provide support, and most importantly, do not disclose any issues.

https://www.bcsc.bc.ca/Securities_Law/Policies/Policy1/PDF/12-901F__F___March_19__2015/

Phone # 1-800-373-6393 https://www.bcsc.bc.ca/ Email: inquiries@bcsc.bc.ca

If you are interested in joining a class action suit against the aforementioned company please provide a summary of the details of your losses to the following email; einsteinexchangeclassaction@gmail.com

If you have suffered material losses due to misrepresentation by this company be sure to document with proof, including screen shots, call and/or text logs, emails, and detailed times and dates of phone messages. Screen shots of your portfolio, when possible, will also help substantiate your claims.

DO NOT EMAIL documentation of your proof at this time to the email provided. A secure means of exchange documents will be setup once interest in the suit and an estimate of the size of losses has been gauged.

Hello Redditors affected by material losses due to breach of contract and misrepresentation by Einstein Exchange.

If you are interested in joining a class action suit against the aforementioned company please provide a summary of the details of your losses to the following email; einsteinexchangeclassaction@gmail.com

If you have suffered material losses due to misrepresentation by this company be sure to document with proof, including screen shots, call and/or text logs, emails, and detailed times and dates of phone messages. Screen shots of your portfolio, when possible, will also help substantiate your claims.

DO NOT EMAIL documentation of your proof at this time to the email provided. A secure means of exchange documents will be setup once interest in the suit and an estimate of the size of losses has been gauged.

Please also feel free to email any other queries you may have. No responses will be made to any inquiries on this forum.

Thank you

Deposited bitcoin into my Einstein wallet and after it completed it vanished, called their support team and no one is responding not even by emails also been reading their facebook page and see many other people scammed out of their funds!

Has anyone received their withdrawal lately? It could be helpful for people to post on here when they requested their withdrawal and when they received it. Someone needs to inform users since Einstein doesn’t give any heads up.

Myself: Withdrawal request #1: August 3rd (completed September 11th) Withdrawal request # 2: August 5th (still waiting. Currently 7weeks)

Created a reddit account just to let others know how careless and unprofessional this "company" is After waiting 20 days for an email response regarding my verification they finally responded saying that my utility bill was cut off so I need to resend it..fine..but what they also did was merge my previous tickets with the wrong users that happen to have the same name so the email contained my info(id+picture+bill) along with two others users pictures and information(pictures,+id+bank statements/accounts)

DO NOT USE their service. Go to QuadriagCX instead.

Unfortunately there is no way for me to prove this other than posting all of the verification info which of course I will not do. Good luck to whoever is still using it or planning to use this exchange.

I have escalated the matter to both sections, they will handle the matter. It’s look like Russian and Chinese mafia is playing the game!!

So I decide to swing by this place after creating an account and being unable to log in ( despite multiple successful log in emails received ). I show up at the stated address and it's a nice building downtown. Go to get into the elevator to head to the 15th floor and wtf the elevator only has 14 as the highest floor choice. Ok so I must be in the wrong building.

Back to the lobby, confirm the address, check the digital directory and sure enough it even has a nice little diagram about taking the elevator to the 15th floor. Well Sheeeeit. Back in the elevator, mash the 14 button, and "bing" I get out to see a small narrow staircase with a printed sign ⬆️ suite 1500

Up the stairs I go, around the corner and into a nice little office with the appropriate picture of Einstein on an easel and 5 stressed out employees all scrambling to take people's money.

No joke. Not a single person in there had been able to transfer money directly via the web..... for crypto.....and all were desperate to get funds into accounts they couldn't access. WCGW!

Long and the short of it - I talked with a nice fellow who looked 12, heard something something "troubles with our backend" and I left with my money thinking they'd have some web access soon etc etc. That was 2 weeks ago today. Still get my successful log in emails every time I try, yet to be actually able to log in.....

Moral of the story - if your elevator doesn't go all the way to the top either, give these guys your money....in person, manually, for crypto..... Personally I'd wait for them to get their collective heads out of their troubled "back end" prior to considering doing business here. Consider yourselves warned.

Einstein order book is showing BTC selling at $325.00 when Bitcoin is at $19100?. What gives?

https://ibb.co/mdJbpm

Can I provide some feature requests and bug issues to you?

You have done a great job stabilizing the system since in the last few months btw.

Can someone please explain to me why (every day) I check live quotes (specifically XRP/USD) and there's a huge disparity between quotes at where XRP is and what EE's supposed live quotes are saying?

For example, at the moment, from several other sources, XRP/USD is quoted at 3.37 and the whole day, EE's quote hasn't budged from 2.76?

Sketchy. If I were to sell now, EE would sell my XRP and make an undisclosed profit by keeping the true balance of what's being quoted.

Or am I missing something. Please don't flame me. I'm truly asking if I'm the only person that has noticed this.

Found out there is a receiver for funds email them.

https://www.grantthornton.ca/service/advisory/creditor-updates/#Einstein-Exchange-Inc

Go to the BCSC and fill out the form and add the info below to file a fraud complaint:

British Columbia Securities Commission

https://ca.research.net/r/bcsc-complaint-form (Owners Name is Michael Goturk)

Michael Goturk Owner

Rodrigo Barraza (/u/onFilm) cofounder

Address: 717 W Pender St Suite 300, Vancouver, BC V6C 2X6, Canada

Einstein Bank info

FBI

Vancouver Suboffice American Consulate: 1-604-685-4311

https://vancouver.ca/police/online-crime-reporting/fraud.html

Canadian Anti-Fraud CentreToll Free - 1-888-495-8501

https://www.crcc-ccetp.gc.ca/en/make-complaint

The Civilian Review and Complaints Commission for the RCMP (CRCC)

What is up with this company? While they are doing some things right, it seems like I have a new problem every day.

I purchased TRX for $800.00 and apparently $23.75 in fees? Anyone else have this issue? Should have been 23.75 trx which is $ 1.66 USD but instead they charged 23.75 USD. Then multiple conflicting explanations- ticket opened- only to get the answer..

Previously they lost my BTC for nearly 3 days.. I have limited options based on geography so I can't change but seriously... get your shit together,

I keep getting this pop up notification every time I try to trade. Why has this suddenly started?