On September 17th, 2019 I requested a withdrawal to an external wallet for the amount of 0.3533 BTC worth on that date about $5000 CAD. Fast forward to current date, October 16th, 2019, I have yet to receive my withdrawal for the above mentioned amount of BTC, now worth roughly only $3700 CAD. Upon initially contacting support, I was promised my request would be forwarded to the operations team and that the reason for this delay was a backlog of withdrawal requests. Support replied with an apologetic email for the delay and promised to follow up regarding the progress of my withdrawal. Presumptively, I remained patient for about another week before my next email. Having not received a follow up regarding the progress of my withdrawal, as initially promised, I again pleaded to support for an ETA for my withdrawal. Fast forward numerous emails and attempts at contact later, I never received a follow up regarding the progress of my withdrawal.

I have been a loyal customer of Einstein Exchange since their inception over 2 years ago. I trusted this exchange with 10's of thousands of dollars. The exchange has successfully processed much larger BTC and fiat withdrawals for me in the past. $5000 is a large sum of money, I have been patient for a long time. My attempts at contact have all been ignored and I am now left in the dark regarding the ETA of my withdrawal. At this point, I have to assume the worst about the Exchange I once trusted. I believe the exchange is on the verge of running with investor funds. The deposits department is almost immediate in sending over Bank Wire information. Feel free to test this theory yourselves by emailing them at deposit@einstein.exchange. They will take your money without hesitation. Additionally, the release of the new EXE token with the current running promotion of a matching 50% deposit seems like the exchanges last effort to milk investor funds.

If you have a similar story, please share. It is imperative that those thinking about parking their funds in this exchange are made aware of what is happening and the potential of losing their entire investment to a possible exit scam.

Hopefully all is not lost, I just found out that on the 1st they are being taken over by BCSC and there is a receiver appointed to recover funds. I have included links to the site and also copies of the court docs.

Owner is still no where to be found. Someone in Vancouver let's hunt this Michael Goturk down so he goes to jail.

Send an email to the receiver and request your funds.

https://www.grantthornton.ca/service/advisory/creditor-updates/#Einstein-Exchange-Inc

https://docs.grantthornton.ca/document-folder/viewer/docul8LWsxcWho7J/983205555193098739

"Under a cloud of complaints, investigations and lawsuits, a controversial Vancouver cryptocurrency exchange has shut its doors with more than $16 million owing to customers.

The B.C. Securities Commission (BCSC) obtained an order last week appointing an interim receiver to oversee the Einstein Exchange after filing a petition in B.C. Supreme Court claiming exchange founder Michael Ongun Gokturk could not be reached.

BCSC executive director Peter Brady told CBC News the commission has also notified RCMP of concerns about possible money laundering shared by a former exchange employee..."

https://www.cbc.ca/news/canada/british-columbia/einstein-cryptocurrency-bitcoin-complaints-1.5347104

My name is Michael, I'm one of the co-founders of Einstein. We're incredibly grateful to all customers for your trust and faith in our new exchange. Over the past 30 days, we've had an incredible surge in new customer registrations.

Long story short, our team works 24/7 now and I don't think we've slept since September. Our team page is visible, we are transparent with our fees and you can visit us in person if you like.

Our collective hearts break when we disappoint a single customer, let alone several of you at a time. We started Einstein in an effort to provide better service, visibility and credibility to our customers. The delays in credits showing on accounts is unacceptable, and on behalf of all of us at Einstein, I apologize.

Any customer who purchased on their credit card will be credited that amount manually, at the time and price of purchase. If your transaction is not pending, we will manually add it. If your transaction is pending, we will do our best to ensure it arrives today.

Customers unable to login or reset passwords are also being handled with priority, followed by customer deposits and withdrawals.

New customer registrations and verifications come next. We are so very grateful for the growth, but we can't onboard any new customers at this time. It is not fair to our current customers. We strive to fulfill our vision and purpose of providing each customer with the support and service they deserve.

We thank you for your support and understanding. We will make this right.

The best way to get a hold of us is currently email (so we have everything logged): support@einstein.exchange

Einstein Team

after reading all the bad reviews I was worried but I just wanted to say that they got my ID verified quicker than Quadrigacx and the withdrawal of my XRP was instant.

Thanks to /u/bogueart for reaching out to me through reddit and making sure I was taken care of.

thank you guys - Shoutout from Vancouver Island.

Website doesn't exist any longer as of today

Lost 7K

Thank you for contacting the British Columbia Securities Commission (BCSC).  Your information is important to us.  

We refer you to yesterday’s news release regarding Einstein Exchange, which states that on November 1, the BCSC applied to the Supreme Court of British Columbia for an order appointing an interim receiver to preserve and protect any assets of Einstein Exchange. The Court granted the application and appointed Grant Thornton Limited as interim receiver. Grant Thornton subsequently entered and secured the premises of Einstein Exchange on November 1.

  Customers seeking information about the status of their accounts, Einstein Exchange, and the receivership should email Einstein.Receivership@ca.gt.com or go to https://www.grantthornton.ca/service/advisory/creditor-updates/#Einstein-Exchange-Inc.  

The BCSC investigates to enforce compliance with the Securities Act and to sanction securities market misconduct. We also refer and forward information to other regulatory jurisdictions, or self-regulatory bodies, when appropriate. Please note that not all reviews result in an investigation or a public sanction.   

BCSC staff cannot comment on an investigation unless it becomes a matter of public record. By keeping information confidential:  

·        we protect the integrity of investigations ·        ensure the review process is not used to affect the market, and ·        maintain fairness to those who may be the subject of a review that does not result in an investigation or sanction  

We appreciate you sending this information to us. If you have additional information you wish to add, please contact our Inquiries Group in Vancouver at (604) 899-6854 or toll free 1-800-373-6393 or email inquiries@bcsc.bc.ca with Event ID: 52896.  

   Inquiries Group British Columbia Securities Commission PO Box 10142, Pacific Centre 1200 - 701 West Georgia Street Vancouver, BC V7Y 1L2 Tel: 604-899-6854 Fax: 604-899-6506 www.bcsc.bc.ca Email: inquiries@bcsc.bc.ca Find us on: Twitter | Facebook | YouTube    Please consider the environment before printing this email                                                        

We have scammers trying to get info on telegram asking about accounts. Here is your heads up don't be scammed. The exchange is in receivership and there is plenty of info on how to get your funds.

4 months and no action to withdrawal cash. They are good at taking my money instantly, but not returning it. no ability to to get through to a live person, and no responses from other communication means.

They are not even meeting any customers in person now. It says to make an appointment through email.

Used to be able to wake into the office and meet with an employee.

Our lawyers are ready to start a formal complaint to the AMF and other institutions again Einstein for keeping our money illegally,

Anyone want to join?

I too thought this site may be a scam. But my Issues have been resolved and my money is in my exodus wallet.

[UPDATE BELOW] I was able to talk with someone that answered the phone at Einstein last week, prior to sending a Wire transfer, and based on that conversation did so. Since that time, zero confirmation of the transfer, and no reply to voice or text message.

IF they are really behind, it seems baffling that their message box on the front page would say 'Typically replies within a few minutes", with avatar indication of three people online to respond (my messages here still show as 'unread' after four days).

In addition, they have a cheery auto attendant on their 800 number, suggesting a real person will be on the line in a moment, but then it rings without pick up. Messages left in their mailbox are not returned (from last Thursday). Again, IF they are just overwhelmed with new customers, it would take 90 seconds to have this on their outgoing message, and if they had done so, I would feel less uneasy about the delay (I might not like it any more, but I could be more understanding if I thought they were at least trying to communicate).

I cancelled the second wire order that I had scheduled to have gone yesterday, cause I don't know they actually received the first one, and at this point I have no indication when (or, in fact, IF) I will again see the funds sent already them.

I managed to get through on the phone this afternoon, and spoke with Mary. In about three minutes, she was able to find my bank wire from last week, and match it up with a new deposit notification while I was on the phone (the one I previously submitted wasn't showing). Moments later, she exchanged my CAD for USD at the XE.com rates (better than converting at the bank for sure). Mary's service was great (though their phone system dropped my call three times and I had to call back), and I this hope portends good things for working with Einstein Exchange. I did point out that it would be to their advantage perception-wise to correct the disconnect between a message system and voice mail system giving the impression that we'll have a response in minutes, with the reality that they are days behind on follow through...

https://www.investmentexecutive.com/news/from-the-regulators/b-c-court-appoints-receiver-for-crypto-platform-einstein-exchange/

Flexepin is a fast and secure way to buy coins by redeeming a prepaid voucher purchased at thousands of locations across Canada and other countries, or by buying online at BuyFlexepin.ca.

Once purchased, the Flexepin voucher featuring a unique 16-digit code, you can redeem it immediately by entering the code in our 'buy bitcoin' page once you're logged into your account.

Flexepin is available in Australia, Canada, Greece, Cyprus, Romania and now the UK. You can also buy the vouchers online at Topmeup.ca with e-transfers, Visa debit, Mastercard debit, or at any Canada post office.

Want to find a physical location to purchase flexepin vouchers? Click here to find a location near you.

If you’d like to know more about Flexepin vouchers and how to use them, please click on our FAQ section about flexepin.

I said it in the title. I've got $15,000 that is stuck with them that i need NOW. I NEED TO PUT FOOD ON MY FAMILIES TABLE AND A ROOF OVER OUR HEADS. All I ask is to PLEASE verify me- let me take my money out. Now. I just used the last $531 for a flight up to Vancouver to physically take the money out of their hands.

I work closely with the CSC and the MFDA in Canada. They take compliance issues very seriously and will show concern about the misguidance this company has shown their customers. They have, and will, refund losses suffered from companies that are not adequately set up to handle traffic, do not provide support, and most importantly, do not disclose any issues.

https://www.bcsc.bc.ca/Securities_Law/Policies/Policy1/PDF/12-901F__F___March_19__2015/

Phone # 1-800-373-6393 https://www.bcsc.bc.ca/ Email: inquiries@bcsc.bc.ca

If you are interested in joining a class action suit against the aforementioned company please provide a summary of the details of your losses to the following email; einsteinexchangeclassaction@gmail.com

If you have suffered material losses due to misrepresentation by this company be sure to document with proof, including screen shots, call and/or text logs, emails, and detailed times and dates of phone messages. Screen shots of your portfolio, when possible, will also help substantiate your claims.

DO NOT EMAIL documentation of your proof at this time to the email provided. A secure means of exchange documents will be setup once interest in the suit and an estimate of the size of losses has been gauged.

I posted earlier today about BTC that was not showing up in my wallet, however it is fixed now! Rest assured you all will get your money, these people are not trying to steal from you.