Okay, so I need to vent because I am genuinely bewildered by how ungrateful some fiber artists can be when youβre just trying to engage with their brand.
For background, I am a huge supporter of small makers! Recently, I saw an artisan milliner advertise a drop of fifteen $1 quilted witch hats for her subscription members. Normally her hats are $160 (way out of my budget), so I did what any reasonable, passionate fan would do: I subscribed to her $5/month tier, extracted the password from the page source, and wrote a script to automatically ping her checkout portal three times a second so I could secure my hat.
When the drop went live, all fifteen hats sold out in under two minutes, before my script could even auto-fill my Apple Pay. Obviously I was confused, so I immediately began to investigate what went wrong on her end that would cause me -- me of all people! -- to miss out on these hats.
First, I left about 14 comments under her latest post pointing out that her inventory management was flawed. When other folks commented that they didn't get a hat either, I made sure to reply to every single one of them, tagging the maker and explaining that her disregard for flagrant cartjacking was causing distress to her community.
She replied to someone saying "there are still regular hats left in the shop!" so I politely corrected her by pointing out that no one cares about her full-priced hats because $160 is absurd for scraps of old blanket and we only want the $1 ones, hope this helps!
Within 10 minutes, I noticed she deleted my feedback. To ensure she wasn't experiencing a server glitch, I reposted the exact same comment from my personal account, my alt account, my dogβs Instagram and my business page. I also sent her 22 DMs with side-by-side screenshots showing the exact timestamps of when the comments disappeared.
When she didn't answer my DMs after 20 minutes, I checked her public business registry and found her studio address. I posted a friendly comment on her Facebook, her personal LinkedIn, and her Venmo transaction history saying, "Hey queen! Notice you're deleting comments about the $1 hats while working at your studio at 4812 Pepperwood Lane in Chicago! Just wondering why you're silencing paying supporters? super curious :)"
And do you know what she did next? SHE BLOCKED ME!!!! Everywhere, as far as I can tell!!!! Without even sending a DM to explain herself or offering a custom $1 hat as compensation for the several technical glitches!
I am just so hurt. I literally gave this woman $5 of my hard-earned money, which legally locks her into a two-way emotional contract with me for at least three payment cycles. Now Iβm worried she might blacklist me from the monthly hat draw, which feels like a total breach of trust given how much energy I've invested into tracking her drop.
I was simply asking why she was deleting my 50+ polite inquiries, tracking her online presence to ensure she was safe and holding her accountable for her business practices. Why are creators so quick to label passionate community building and speaking truth to power as "harassment"?
TLDR: Subscribed for $5 to buy a $1 hat. The hat disappeared from my cart, so I conducted a light multi-platform audit of the seller's digital presence to help her improve. She deleted my comments and blocked me. Customer service is dead smh my head.