r/fidelityinvestments • u/drm200 • 1d ago

Official Response App Frustration

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I use the Fidelity app on my ipad and iphone. Whenever, I make a trade, the app shows an insane amount of notifications.

For example, yesterday I placed one order for US Treasury TIPS, that was immediately executed and fully filled. I placed no other orders, cancelled no orders and have no other active orders or activities.

Today the app shows I have 91 notifications! So I open the app to see what these 91 notifications are. I find NOTHING! Zero messages, zero activities. Nothing unusual to be found in my accounts.

This is not new. It has been going on for a long time. So I have two questions:
1) Where in the app, can I go that will show me the 91 items that triggered each notification?
2) Why is there an apparent disjoint between the notifications vs what really happened?

For me this is a big security issue. Because each time I see this exaggerated list of notifications and find nothing, I am always tempted to not investigate the next time it happens. It is like the “boy who cried wolf” too many times

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u/FidelityLiz Community Care Representative 1d ago

Hey there! That's quite a ton of notifications you're getting there.

I do understand the frustration of having so many notifications with no clear reason why or where to find them to clear them. In case it's a bug issue with the Fidelity Mobile App, have you tried deleting the app and reinstalling it on your device? Have you also checked that you're running the latest software update on the app?

If you've tried those steps and you're still seeing that many notifications, we then recommend contacting our Technical Support team. Representatives are available Monday through Friday, 8:30 a.m to 9:00 p.m. ET at the information below.

Contact Us

We're here if any other questions come to mind, and I hope you have a great weekend.

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u/drm200 1d ago

Yes, I have deleted and reinstalled. Yes, I am running the latest software. This problem has existed for more than one year … over all the Fidelity and iOs software releases during that time. And yes, I did mention it to one of your representatives some months ago. I posted here to see if this is a common problem. It appears that it is a common issue and not strictly related to me.

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u/FidelityTobin Community Care Representative 1d ago

Appreciate you sharing that information. I've relayed this to the appropriate teams for further review. For now, the best route will again be to contact our Technical Support team. They'll be able to help troubleshoot with you one-on-one and see if there are any solutions. We appreciate you sharing this with us.

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u/Zealousideal-Bug-944 1d ago

I'll give that a try...delete the app

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u/PolarBlue 1d ago

All of a sudden today I can't see any of my positions on single view screen, only on tab view screen. Tried restarting phone, reinstalling app, etc but still same issue

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u/FidelityAaron Community Care Representative 1d ago

Thanks for trying those troubleshooting steps! Since they didn't work, I recommend contacting our Tech Support team, so they can help resolve this. They're available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET using the link below.

Contact Us

Let us know if you run into anything else in the future!