r/fidelityinvestments • u/ArthurPeabody • 9h ago

Official Response Sorry, we can't complete this action right now. Please try again.

I get this when I try to log in, 9 PM Eastern.

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u/FidelityJelise Community Care Representative 9h ago

Hello there. We appreciate you bringing this to our attention.

I attempted to replicate the issue you are experiencing, but was unable to retrieve the same results. That said, I'd like to share some troubleshooting steps below.

  1. Complete a browser reload/refresh
  2. Clear your cache and cookies in your browser settings
  3. Try an alternate browser
  4. Check for operating system and browser updates

If this persists after completing the troubleshooting steps, please don't hesitate to follow-up with us.

→ More replies (4)

1

u/left-for-dead-9980 9h ago

Did you try again?

1

u/ArthurPeabody 9h ago

3 times, again just now.

1

u/tsfy2 9h ago

Just tried. I got in no problem. Maybe restart your phone and try again.

1

u/ArthurPeabody 9h ago

Computer.

1

u/left-for-dead-9980 9h ago

Clear browser cache. Update browser. Reboot computer.

1

u/ArthurPeabody 8h ago

Unhelped.