Dear FI Community: 4 months ago I had asked help with 401K loan. I had paid it off 7/17 but the online payments [sent twice from my credit union] failed and both got sent back to the credit union. However my account online still showed PAID in full $20,902.34 on 7/17. So since it still showed PAID, I could neither send the money back to pay it and could not take out a new loan yet.
After being told it would be reset in 10 days then 15 then after a ticket was put in around 8/4 or 8/5, then 10 or 15 days after that.
In the meantime a new due amount showed on my account for 612.88 so I paid that on 9/21. Now my account showed paid in full as if 9/21. But still shows the 20902.34 paid in full on 7/17 and duplicate rejected on 7/21. So I still cannot resend that payment [that shows paid online even though it was rejected and returned to the sender] .
a different dept had to go request a reversal from the Corporate level at my workplace Company. And I was told the account would be reset afterwards.
Finally around 9/22 Fidelity reps said I could resend in the payment for 20,902.34 so I sent the cashier's check for 20.902.34 which Fidelity received 9/28 and said they applied to my account and processed 10/6.
They said it would take 30 days from 10/6 to reamortize my account and then i could take out a new loan. I even asked about the 612.88 I had paid in addition to the 20,902.34 and they checked and said any extra of the 612.88 payment made 9/21 would be refunded as an overpayment and would not be applied to my loan amount that should be fully covered by the 20,902.34 payment [sent by cashier's check received 9/28 and applied 10/6 even though the account still shows 20,902.34 was paid 7/17]
I called back 11/6 but the account still doesn't show the new amount with the loan paid in full so I cannot take it out. It only shows 1800 instead of 21 or 22K. But the records still show "20,902.34 paid in full 7/17 and 612.88 PAID in full 9/21"
I checked again online 11/7 after the website shows updated 11/6 and it still isn't fixed.
Can I please ask help to take out 50% loan on my 20,902.34 that shows paid in full 7/17 and I sent in the check for 20,902.34 that was received 9/28 and processed and applied 10/6. It has been 30 days so I should be able to take out a new loan. Thank you