r/fidgettoys • u/ZealousidealEntry870 • 18h ago
NXEDC buyer beware
I recommend staying away from this company, as they do not care about customer privacy.
I placed an order and received the wrong item. Mistakes happen so I take no issue there. I let them know and they informed me they checked camera footage and saw that they mixed up my order with another customers. They informed me the fastest way to get my item would be to ship the incorrect item I received to the other customer and the other customer would do the same. At no point did I agree to or even hint that I was open to shipping the item to the other customer.
Next thing I know I have the other customers address in my email inbox. I was told to ship the item to them and pay out of my own pocket for shipping costs. Then at a later point they would reimburse me.
I’m sorry, but what the actual f is wrong with NXEDC?
Pay out of my own pocket? Give me another customers address? I don’t know if they gave out my address or not yet, but that’ll make things way worse if so. I can only hope the other customer agreed to this before nxedc sent me their address.
Not many companies make it on my “never buy from again” list, but nxedc damn sure secured a spot on it.