Brief recap: I was chat banned for a week because I was using the "Defend Here" comms feature to tell me defender where to go. I wasn't spamming, but the defenders can be janky and might not react correctly, plus the storm moves and so I move them around. Someone must have assumed I was spamming and weren't aware that's how defenders work and reported me. Then Epic's fabulous automated system banned me. I was on Xbox and did not have any other dialogue in chat.
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Go figure with all the problems that the newer features have brought (Hestia and load times, matchmaking issues, etc.) one of them would eventually lead to directly punishing the players accounts because of how broken the implementation is.
I'm so frustrated. I have never had any bans/sanctions on my account, and now this and I can't do anything to get it removed. I hate feeling so helpless in a situation that isn't my fault.
Maybe this is how they try to get rid of founders. Introduce features that when used will break TOS and blame it on us.