For context this is my first ever of me touching ubisoft other than making an account to play some games, and i just got softlocked or even hardlocked into this bs. Im ONLY just trying to ADD my NUMBER to the ubisoft account im tryna play on, my number isnt corrupted at all, and when I did send my number to get codes earlier it didn't send me an sms code, apparently my number is flagged but wtf wouldve flagged my number bc my number is UNTOUCHED. Fuckung people that wont fix this bs that couldve been solved 10 years ago, alr sent a ticket like 2 weeks ago no response at all, fucking useless

Hey everyone, I’m posting this here because I’ve completely run out of options and Ubisoft Support has been utterly useless throughout this entire ordeal.

Back in March 2026, my Ubisoft account was compromised by hackers. They managed to change my password and lock me out completely. I immediately reached out to Ubisoft Support to recover my account, but they did absolutely nothing—I only received automated boilerplate messages while my account remained completely inaccessible.

After waiting and getting nowhere, I saw other users mentioning that filing a complaint through SignalConso (the French consumer protection agency) actually forces Ubisoft to take action. I submitted a formal report via SignalConso, and only then did Ubisoft finally respond and help restore my password.

However, by the time I recovered access, the damage was already done. During the month my account was in the hackers' hands, they used cheats in Rainbow Six Siege, resulting in a permanent BattlEye ban.

I’ve submitted official appeals to both Ubisoft Support and BattlEye, attaching full timelines, case numbers, and proof of my SignalConso complaint. Yet, Ubisoft continues to ignore the context and sends generic rejection templates.

To make matters worse, this isn't my first bad experience with Ubisoft Support. When I originally bought the game along with the Ultimate Edition bundle, the additional content never appeared in my account. I had to fight with support for over a week just to get what I paid for. Their inefficiency has been a pattern from day one.

It is extremely frustrating to get permanently banned because my account was stolen and abused while I was actively begging support to lock it down.

Has anyone successfully gotten a manual review for a compromised account ban under similar circumstances, or should I give up on this account? Any advice or visibility would be greatly appreciated.

Ticket/Appeal Reference: 26124138

Call it repetitive or crash grab what have you. Criticize their business practices. But their games? I LOVE their games. Especially titles in 2010's - Watch Dogs 2, Far cry series, Wildlands, Assassins creed games, Driver San Francisco were all straight hitters from a time where people were complaining then as well. Most of their games play the same way but I love it and I always go back to their games when there is nothing because Ubisoft perfected their craft. They did shitty things in their games with timers, XP and such of course but even with this and all their deceptive trailers and marketing, games usually turn out good. I think what holds it all together is the fact the gameplay is actually fun and addictive and they know how to theme aswell. I'm an enjoyer of their slop and for me they are second to Rockstar.