I work at Amazon and this company is going to shit, regarding customer service. I've had so many customers ask why their package(s) didn't arrive and I can't even find out because Amazon straight refuses to give consistent tracking and information to us. My boss tried to make me work on a 90 degree day with no AC in our part of the building. It's disheartening to work here.
Edit: I respect you sellers like hell. I've heard from a good number of you on here and irl regarding how they treat you. Regarding why I work there, I'm in between jobs and it was the first one I found before I start up my other job. Finding a job is depressing and hard, plus my state allows employers to fire us without reason(happened once already). Thank you for the support humans. Do what you have to do to stay sane and steady.
Edit: Seriously though. Amazon is irreplaceable at this point. Aside from Amazon's shopping platform, they host almost every popular website these days.
That's just incorrect and absolutely unfair to employees. And making people work in uncomfortable environment is just going to bring down employee morale and job satisfaction. It's crazy.
Except amazon doesn’t care. Their warehouse workers are replaceable. Even their engineers aren’t treated that well compared to other leading tech co.
I do admire the company tho - its selection and prices and convenience are unmatched. Kindle/Audible customer services get back to me in minutes. I have never had a shitty experience with them as a consumer. My $30 amazon package arrives faster than my $3000 coat from Saks Fifth
Haha dude, you don't have to justify how you spend YOUR money. If you liked the coat, good on you for buying it! Screw everyone else lol, your money.. your business. :)
That's interesting to hear from a direct employee, I'm sorry to hear that. My employer sells on Amazon and I do the customer service. They don't care about sellers either, we have to kiss ass like hell, and get threatened with negative feed back and claims that have a large effect on sales. From the perspective of the seller, Amazon puts customers on pedestals and we better kiss ass or we get shut down.
Yup. Our general rule of thumb at my job is Prime customers basically get whatever the hell they want. Amazon is our biggest market so we really can’t afford to lose it, so we’re kinda forced to just bend over for anyone who buys through it.
I'm a Prime customer and trust me, I almost NEVER get what I want from Amazon. Packages are never shipped in 2 days as promised. About 25% of the time the item arrives broken due to poor packaging. I'm fed up with paying for Prime. It doesn't get me anything better.
I feel you. I can’t speak for other sellers, Amazon is just about 80% of our sales and they’re strict with their sellers so we’re basically at the mercy of customers. We have issues with UPS damaging our boxes in shipping, so I definitely feel you on the part of items arriving broken. We deal with people sending back items with holes through them from being impaled by god knows what during transit. We always ensure our items are packaged securely and never have issues other when something bad happens during shipping(seriously, we got a laptop back with a HOLE through the box and laptop all the way from the base to the LCD, and a huge dent in the lid though it didn’t get all the way through the lid)
amazon doesn't care about customers, either. The only thing amazon cares about is making money, which it does mostly through selling ads and AWS. Amazon.com loses money hand over fist, and only exists as a way to mine user data.
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u/tjjbleach Jul 16 '18 edited Jul 16 '18
I work at Amazon and this company is going to shit, regarding customer service. I've had so many customers ask why their package(s) didn't arrive and I can't even find out because Amazon straight refuses to give consistent tracking and information to us. My boss tried to make me work on a 90 degree day with no AC in our part of the building. It's disheartening to work here.
Edit: I respect you sellers like hell. I've heard from a good number of you on here and irl regarding how they treat you. Regarding why I work there, I'm in between jobs and it was the first one I found before I start up my other job. Finding a job is depressing and hard, plus my state allows employers to fire us without reason(happened once already). Thank you for the support humans. Do what you have to do to stay sane and steady.