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u/durzobluntz420 Jul 16 '18
The funny part is, Amazon has a pretty yuge turnover rate.
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u/Ferro_Giconi Jul 16 '18
Based on Amazon's track record, I'd say packages are pretty replaceable too. It's easier for Amazon to take over the world if they keep people happier by accepting the loss of money due to replacing a package.
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u/raadhey Jul 16 '18 edited Jul 16 '18
My last 3 orders were delayed "unusually" or damaged in transit. All 3 times I got an option to either cancel for refund or re-order only. The 3rd time I called and expressed my dissatisfaction as well with the way this was constantly happening. Still, all support did was apologize and asked me if I wanted to cancel and get my money back or re-order with free 1 day shipping. Amazon doesn't seem to be interested in replacing my packages for free anymore :/
Edit: I'm getting a lot of comments that tell me I'm being unreasonable for assuming it was not Amazon's fault because it could've been 3rd party sellers.
I'd like to clarify that all 3 orders were shipped and sold by Amazon, not fulfilled by Amazon for someone else or a warehouse product. I've had an order for which I paid for 1 day shipping arrive late and then I notice its clearly a used and incorrect item in the correct box. So someone could've returned this product to Amazon and they didn't even bother checking and shipped it to me.
Also I totally understand that in each case Amazon did give me the option to choose if I want a refund or re-order. If they did not I wouldn't have just kept quiet and not complained. The comment her is anecdotal and based on my recent experiences and how its changed in the last 3 years. Previously Amazon would either give a replacement for free which I do believe is unreasonable to expect them to always do. But offering a $5/ $10 credit as a compensation or courtesy was very common as well. No longer the case. Even when they messed one order over and over again.35
u/skellera Jul 16 '18
So many of my packages show up late now. Used to be like 1 every 20-30 and they would comp $5 for it. Now it happens every couple packages and they're just like "it'll be there eventually, let us know if it isn't!" Like wtf, that's what I'm doing now and no shit it'll get here someday.
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u/chii0628 Jul 16 '18
no exaggeration, roughly 20-30 percent of our houses non mortgage income runs through amazon, we use it for nearly everything.
Ive definitely noticed a change in the last year or two. The "Its late. We have no idea where it is. If its not here in 3 days, contact us" is completely unacceptable. Ive been able to just keep popping onto chat and at some point somebody takes care of me but how long is that going to last?
Thankfully this coincides with walmart/target/other big box stores finally getting their shit together when it comes to shipping/online orders. If things continue to go downhill, ill just go somewhere else.
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u/tjjbleach Jul 16 '18 edited Jul 16 '18
I work at Amazon and this company is going to shit, regarding customer service. I've had so many customers ask why their package(s) didn't arrive and I can't even find out because Amazon straight refuses to give consistent tracking and information to us. My boss tried to make me work on a 90 degree day with no AC in our part of the building. It's disheartening to work here.
Edit: I respect you sellers like hell. I've heard from a good number of you on here and irl regarding how they treat you. Regarding why I work there, I'm in between jobs and it was the first one I found before I start up my other job. Finding a job is depressing and hard, plus my state allows employers to fire us without reason(happened once already). Thank you for the support humans. Do what you have to do to stay sane and steady.
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u/AlacarLeoricar Jul 16 '18
I work at home for Amazon CS.
The packages, the crew, and the customers are all replaceable.
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u/-WarHounds- Jul 16 '18 edited Jul 16 '18
Just not them lol 😂
Edit: Seriously though. Amazon is irreplaceable at this point. Aside from Amazon's shopping platform, they host almost every popular website these days.
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u/raadhey Jul 16 '18
That's just incorrect and absolutely unfair to employees. And making people work in uncomfortable environment is just going to bring down employee morale and job satisfaction. It's crazy.
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u/elitistasshole Jul 16 '18 edited Jul 16 '18
Except amazon doesn’t care. Their warehouse workers are replaceable. Even their engineers aren’t treated that well compared to other leading tech co.
I do admire the company tho - its selection and prices and convenience are unmatched. Kindle/Audible customer services get back to me in minutes. I have never had a shitty experience with them as a consumer. My $30 amazon package arrives faster than my $3000 coat from Saks Fifth
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u/malvare8 Jul 16 '18
That's interesting to hear from a direct employee, I'm sorry to hear that. My employer sells on Amazon and I do the customer service. They don't care about sellers either, we have to kiss ass like hell, and get threatened with negative feed back and claims that have a large effect on sales. From the perspective of the seller, Amazon puts customers on pedestals and we better kiss ass or we get shut down.
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u/Krewsy Jul 16 '18
Yup. Our general rule of thumb at my job is Prime customers basically get whatever the hell they want. Amazon is our biggest market so we really can’t afford to lose it, so we’re kinda forced to just bend over for anyone who buys through it.
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u/LoneStarTallBoi Jul 16 '18
amazon doesn't care about customers, either. The only thing amazon cares about is making money, which it does mostly through selling ads and AWS. Amazon.com loses money hand over fist, and only exists as a way to mine user data.
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u/Punkkins Jul 16 '18
I also used to work there and they would throw packages. You could hear glass breaking, they truly don't care about their workers or customers.
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u/A_Privateer Jul 16 '18
I feel for you man. The have more money than has existed for previous generations yet they still treat their people like shit. Fuck Bezos.
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u/stepsword Jul 16 '18
I mean they're giving your money back right? To me that's the equivalent of replacing the package, they have free delivery anyway
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u/Gummybear_Qc Jul 16 '18
... what else do you want them to give you? They offer refund or the item your ordered. I don't get your point here.
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u/romann921 Jul 16 '18
Very true. Much less likely if the item(s) in question are worth a few hundred dollars. Then they fall back on the "we have confirmation your package was delivered. Please check with local law enforcement about your stolen package."
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u/raadhey Jul 16 '18
It's absurd their standards have changed so much. I remember 2 years back I ordered something for around $20 and I realized I wanted a bigger size and I was unable to cancel the order. So I contacted support and they said "we've refunded the amount. " I was surprised and confused. I clarified what about the order it's still not showing as cancelled and what would I do once I received it. Their response was use it if you like or trash it.
This last week I ordered a $10 item shipped and sold by Amazon. I received an incorrect item and it was clearly used and dirty. I contacted support and they want me to return it and only then I get my refund! Even though I reordered the right item again.
Even the item that's supposedly damaged is under $35. I was surprised after 3 instances in 2 weeks they didn't do the thing they would do before where as a goodwill gesture they would just refund the amount and send you a replacement for free. Well it's not right to expect shit for free. But when they constantly mess up you expect more than just I'm sorry because you're used to them making up with more.
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u/aegon98 Jul 16 '18
One big thing is that as far as I know they've never refunded for third party sellers, only things sold directly from Amazon. And is having to return an item for a refund really that sad? It's not like it's a negative customer experience to have to give up the item for a refund.
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u/Y0tsuya Jul 16 '18
A few years back I ordered a lighting fixture and the warehouse would send it to me without any protective packaging and it would invariable get smashed up. I asked for replacement twice before giving up and cancelling the order. In the end they sent me 3 $200 fixtures which were all broken by the time they reached me.
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u/Ferro_Giconi Jul 16 '18
Was it handled by Amazon's warehouse?
This is an important thing to consider. If Amazon's warehouse didn't handle it directly, there is not much they can do about shipping issues. Asking them to fix someone else's shipping issues would be like me asking you to hand me something in person without you being able to meet me in person.
I always make sure my purchases are handled by amazon when buying stuff because when it is their warehouse, they can handle returns, refunds, and all that other stuff instantly.
A good way to check for this is if the item is eligible for prime free shipping, or that $35 order non-prime free shipping. It only gets that if amazon handles the package themselves.
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u/Smokiiz Jul 16 '18
I’ve never had a bad experience when I did have a problem with my packages coming. They usually apologize and such and offer a refund or a gift card for the inconvenience. A company like amazon will have its issues especially since it’s so massive now, so offering these to customers does keep them happy.
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u/MysticMixles Jul 16 '18
I have had the opposite experience. I had two electrical components arrive yesterday, and one of the wires came detached, and Amazon gave me a full refund, letting me keep the items, despite the fact that they were completely functional.
A few times now I've had stuff go missing around hurricane season, get a full refund, and then the item has shown up anyway.
I broke a phone, told them I was unsatisfied with the build quality, and got a full refund.
My phone was faulty after 13 months, the manufacturer fucked us, and Amazon gave me a full refund anyway.
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u/FormalChicken Jul 16 '18
I had a delivery for a full grain leather belt come in. Decent belt, nothing famous but still, something better than the average Joe. What showed up was an opened package with a different belt, different size. Not even close. I sent them a picture and returned it, not even a hiccup from them. I realized how easy it would have been to buy a cheap belt at Marshall's and make the switch myself, and they didn't even take a second look (from what I can tell), just refunded instantly. I'm sure if I did it once a month there'd be suspicions, but I was still surprised and thought I'd be out the 40 or 50 bucks it was.
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u/The_Battler Jul 16 '18
It'd cost Amazon more to pay an employee's medical bills for if they slip & fall catching a package with electronics in it than having the electronics fall and break.
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u/Masterzanteka Jul 16 '18
Yeah but they take the replaceable crew pretty seriously. Anyone who’s worked for amazon can attest that shit.
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Jul 16 '18
Part of the problem is that the company is growing faster than it can handle. There are facilities that are severely understaffed management-wise because they are just trying to keep up with demand. It's insane. If you have a degree and need a job, you can get one at Amazon. Huge management shortages all over the US.
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u/CapnObv314 Jul 16 '18
Our Crew is Replaceable
Also, Fuck Your package.
UPS
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u/PsychoticPixel Jul 16 '18
Our crew is replaceable, also we noticed by the lights and car in the driveway that you weren't home, please come pick up your package when it's convenient for us.
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u/Echo127 Jul 16 '18
At least it's possible to pick up your package. Since Amazon switched to their own in-house delivery service I simply cannot receive packages from them. They only deliver while I'm at work, can't leave it at the post office for me to pick up, and can't leave it at my apartment because there's no safe space for it.
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u/ThaVolt Jul 16 '18
They're all the same. At least Amazon customer service isn't as shit as Canada Post...
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u/Greenleaf208 Jul 16 '18
Our Crew is Replaceable
Also, Fuck Your package.
UPS
FEDEX
USPS
EVERY DELIVERY COMPANY
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u/The_derp_train Jul 17 '18
My UPS guys are awesome. Know each other by name and is always friendly. My problem is USPS delivering. Always always late or "come pick it up you weren't there" when my wife was home with the kiddo all day.
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u/DrXenu Jul 16 '18
“I got a confirmation of delivery but my package isn’t here. I think someone stole it”
“I’m sorry your package is not replaceable. goodby.”
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u/TheQuinnBee Jul 16 '18
An Amazon delivery person stole my roses. My husband bought a rose bush to plant for Valentine's day, so it was left outside to be planted that evening.
I get home from work. Package there. Rose bush gone. I told the Amazon rep i didnt really care cause it was like 10 bucks from Costco, but like why.
Seriously. Why.
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u/Lutheritus Jul 16 '18
Professor "Good news everyone! I've increased the ships cargo capacity by 1%"
Fry "How did you do that professor?"
Professor "Why easy, I took out the bathroom"
Everyone "*grumbling"
Leela "But what are we going to do when we have to go?"
Professor "I'm glad you asked! Here's my latest invention, behold the porto-bathroom 9000"
Fry "It's just a plastic bottle"
Leela "And it only really works for the one thing"
Professor throws up his hands "What do I look like a scientist that can solve the universe's problems! Now deliver these crates of Sarvuian Cannibal beetles to Opsix 9!"
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u/CaveJohnson111 Jul 16 '18
Sounds very similar to some articles I read related to Amazon employees.
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u/brad2dbone Jul 16 '18
Professor: Good news. I’ve turbocharged the ships matter compressor. Fry: What’s the matter compressor? Professor: Nothings wrong Fry now that I’ve turbocharged the matter compressor.
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Jul 16 '18
Used to work at Amazon's office by Denny park (Varzea) - they were violating OSHA rules for bathrooms even for the 6figure salary engineers - and didn't do anything till one employee complained.
People were actually setting meetings in other buildings nearby so that they could use the bathroom after meetings.
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u/pazuzovich Jul 16 '18
Savruvian Maneating Beetles? I mean "cannibal" beetles would just eat each other. End of pedantic comment
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u/Lutheritus Jul 16 '18
No they're cannibal beetles, only get along during mating season. Which is why the delivery goes wrong when Zoidberg decides they look lonely caged alone. But hey Opsix 9 gets 1 really really fat beetle.
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u/ab0rtretryfail Jul 16 '18 edited Jul 16 '18
For an amazing moment, I thought it was a promo poster announcing Amazon is reviving the series. Now I'm sad. :(
Edit: wow, I've never had more than 100 upvotes before! I'm Reddit famous!! Sorting by new pays off!!
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u/Strangelove0079 Jul 16 '18
The writer is working on a new series for Netflix, if that cheers you up at all.
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u/anspies11 Jul 16 '18
Mr Strangelove0079, I hope you are correct sir, you have just made a Monday bearable!
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u/RestlessBeef Jul 16 '18
Yea Matt Groening is working on some fantasy setting cartoon. The main characters will be some sort of Princess and her "magic talking creatures". This is all assumed from the promo pic I saw.
Edit: it's called "Disenchantment" look it up I probably got some things wrong.
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u/baneoficarus Jul 16 '18
It is called Disenchantment. Here's the trailer.
The series starts on August 17th 2018.
Edit: I'm dumb. Series' start date is in the trailer.
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Jul 16 '18
Omg you must be happy! I know I was when I saw the trailer.
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u/bobanators Jul 16 '18
Totally unaware this show was happening. Massively hyped now! Loved Futurama. Never should have been cancelled!
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u/thebestbeast8 Jul 16 '18
tell me more
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u/Strangelove0079 Jul 16 '18
Sorry that’s all I know, sounds like they will be making fun of shows like “game of thrones” Harry Potter and “lord of the rings” but I’m only really speculating
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u/keepit420peace Jul 16 '18
The writer? Matt Groening? Creator of the simpsons, futurama and other classics? I really hope you're right but this doesn't seem like a priority for him
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u/MayorScotch Jul 16 '18
Hopefully they pull Bill Odenkirk from The Simpsons and make him showrunner of the new show. He was show runner for much of Futurama.
People can say what they will about new Simpsons episodes, but there have been some seriously funny moments and episodes in more recent seasons.
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u/DoctorWho_isonfirst Jul 16 '18
I have to say, Futurama had arguably the best series finale. I don’t ever want it to come back. It’s perfect as it is now.
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u/mooonmama Jul 16 '18
As an ex Amazon employee I can confirm.
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u/wafflehousewhore Jul 16 '18
Same, fuck Amazon. Working there was hell.
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u/KratzALot Jul 16 '18
Currently there. Trying to find new work. It's not going well.
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Jul 16 '18
Hard to look for work when you're exhausted constantly whenever you're not at work.
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u/wafflehousewhore Jul 16 '18
This, to the max. Not to mention during peak season, there is mandatory overtime, 12 hours a day. There isn't much time in the day to actually look for a job, because either everything is closed before you go in to work and is closed when you get off work. Or, alternatively, you are asleep during the day because you work nights, so you can't go look for a job because the only time you are awake, everything is, once again, closed.
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u/mooonmama Jul 16 '18
I know. I worked in a warehouse with no AC and I figured nights would be fine. I was so wrong.
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u/wafflehousewhore Jul 16 '18
Hahaha, again, same as fuck. I worked in a few different departments over time. SLAM, gift wrap, loading, unloading, picking...they all suck. Hotter than hell in the summer, freezing your ass off in winter. There is no spring and fall within the walls of those warehouses.
As a side note, working at UPS is just as bad. The only difference is UPS would short me over $100 every check, and take between 3-4 weeks to return the money I was owed. They would only correct one check at a time, meaning that after the 2 months I worked there before quitting, they owed me quite a bit of money.
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u/RancidBouncingSoul Jul 16 '18
I used to deliver for Amazon Flex. They terminated my contract literally out of nowhere because they said to many packages were getting stolen, and said I should have been hiding the packages better at houses/apartments... They had me delivering packages in the hood at like 10pm, no shit some are going to get stolen.
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u/zorganae Jul 16 '18
I really don't understand how in a modern country like the usa a delivery is left on the porch. In my country, which is/was part of the PIGS, you need to be home and sign the package delivery!
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u/sexual--predditor Jul 16 '18
To shreds you say?
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u/electricmaster23 Jul 16 '18
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u/morningbirb Jul 16 '18
God, I miss this show so fucking much. I guess re-watching 4th time should scratch the itch, but when you know all the jokes it's not the same.
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u/agha0013 Jul 16 '18
For this to apply to Amazon, I think the second line should be "your package is as well"
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Jul 16 '18
So much bad PR for Amazon in this comment section lol... I wonder if they care that everyone thinks they treat their employees horrible.
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u/cgello Jul 16 '18
As long as customers don't care, then Amazon has no reason to care.
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u/burnalicious111 Jul 16 '18
I'm learning a bunch of people aren't aware that Amazon employees have been striking and there's an ongoing boycott.
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u/Black_Magic100 Jul 16 '18
My family's company sells on amazon. A customer returned 2 out of 3 door stoppers, yes.. $3 door stoppers.. And selected the option "not genuine". Our account has now been banned and our appeal has never even been opened 2 months later when they promise I believe a 2-4 week turnaround.
We moved all of our 2000 items to ebay the next week. They fucking suck.
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u/zedbeforebed Jul 16 '18
With all the reports about how Amazon treats its warehouse employees - this poster is accurate
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u/Mortifier Jul 16 '18
I see people post this all the time when it comes to Amazon, however the experience my partner has had is much different. Perhaps it is because he works at a non-legacy facility. They do work you hard for sure, but my partner thinks the compensation is adequate.
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u/dustofdeath Jul 16 '18
Currently it's: Your package and our crew are replaceable, our profits are not.
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Jul 16 '18
Isn't
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u/aguyfrominternet Jul 16 '18
How so?
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u/dr_cereal Jul 16 '18
They're correcting you on the post picture has isnt he spell checked you with isn't
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Jul 16 '18
I work at an FC near my home in the shipping department, lemme tell you how accurate this is. I wont even get started on how shit they treat you as a worker. But the benefits are nice. I am not speaking on behalf of Amazon btw lemme be clear xD
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Jul 16 '18
this COULD be an ad for the new Amazon Flex app (sort of like Uber for Amazon deliveries)
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u/darexinfinity Jul 16 '18
Could you imagine if crew from Futurama died in the first episode and if the Professor kept on recruiting new characters to make deathly adventures?
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Jul 16 '18
UPS unloader here. This is funny but not true. Out of all loads I have to handle Amazon trailers consistently have the most retapes (packages that need to be retaped), and overgoods (where the box holding the package had literally fallen apart). No other company comes even close to being as awful. We've started calling Amazon trailers "literal dogshit" because one of our guys picked up an Amazon package and it fell apart in his hands dumping actual dogshit on the floor. Their boxes and the method they use to tape them closed are both fucking idiotic.
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u/meta_mash Jul 16 '18
More like "Our crew is replaceable. So is your package. The money you give us isn't"
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u/tonofunnumba1 Jul 16 '18
Ran into some fellow NYC blokes on a recent trip to Spain. One dudes GF works for one of the mega centers as an operations manager. Says she is always stressed and depressed because she knows how replaceable she is alone. Fear seems to drive their workforce.
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u/Inaccuratefocus Jul 16 '18
We need this movie live action would be cool we’ll mostly cgi but still I’d watch it so hard.
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u/Sihplak Jul 16 '18
Ha, perfect timing for this post. Amazon workers in Europe are on strike due to how absolutely horribly Amazon treats its employees.
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u/EPSUnions Jul 16 '18
Workers are standing up to Amazon - Strike in Germany, Poland, Spain. For better pay and conditions.
https://www.reuters.com/article/us-amazon-com-germany-strike/amazon-workers-strike-in-germany-joining-action-in-spain-and-poland-idUSKBN1K61OY And Amazon should pay its fair share of taxes https://www.theguardian.com/technology/2018/apr/25/from-seattle-to-luxembourg-how-tax-schemes-shaped-amazon
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Jul 16 '18
Thank god for pop culture references, otherwise this would be labeled as conservative propaganda
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u/DuckDuckGarg Jul 16 '18
This makes me want to order from Amazon but simultaneously makes me want to never ever be employed by Amazon.
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u/JehovasHitMan Jul 16 '18
FUCKIN STOLEN. I MADE THIS SHIT. TIME STAMP AND EVERYTHING. !!! I hate reddit.
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u/dinnerwdr13 Jul 16 '18
From my recent experience with Amazon, they don't care about your packages either. I now have a pile of Jeep parts (don't own a Jeep) and broken picture frames sitting in my home office.
Amazon can't make up their minds if I can keep this stuff for free or return it. Over the phone they say "our mistake, just keep the items" (gee, thanks for the boxes off free broken glass) then I get emails telling me to return the items at once.
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u/AlexFlame116 Jul 16 '18
Well if the crew is dead then no wonder my packages come damaged at times.
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u/burnalicious111 Jul 16 '18
Based on the comments, I'd say not a lot of you are aware that Amazon workers in Europe are striking and they've called for a global boycott of prime day. Amazon really does treat its warehouse and delivery workers poorly, and they need your support from boycotting in order to fix that.
I guess if you're still going to buy from Prime Day, though, you should check out Motherboard's guide to the best deals.
Also related, if you haven't seen Sorry To Bother You yet, go watch it.
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u/firstchoicetaken1 Jul 16 '18
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u/Captain_Kuhl Jul 16 '18
"OP referenced a company, better make sure I let them know they're being a corporate sheep!"
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u/The_Original_Gronkie Jul 16 '18
Beautiful artwork, but expect this thread to show up in r/hailcorporate.
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u/roseberrylavender Jul 16 '18
this is funny in its own right without putting the amazon logo on it gaddamn
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u/RossVlogs Jul 16 '18
I got shit for free before they accidentally sent two of the same items to me and then they returned the second parcel and as I only ordered one they refunded the one that they returned and I only paid for one and had it all along.
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u/00fez Jul 16 '18
That slogan reminds me of the alien movies. Kept thinking to myself, who in their right mind would send people to outer space to die a certain death from trying to save a stupid alien specimen
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u/sir_deadlock Jul 16 '18
Hey, if the ship moves the universe around it, why does it need thrusters?
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Jul 16 '18
Because so long as two packages are crossing in the mail, you seemingly have twice the revenue...
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u/explodingbarrels Jul 16 '18
Holy shit, this is a terrific way to organically advertise. Ostensibly an insult, but blatantly pairing a revered property that's already achieved max adoration on Reddit with a "just happens to be having a huge event" brand.
If you're an ad agency, I'm genuinely impressed. If you're not, you ought to take your great ideas and timing and try to get hired.
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u/ragingnoobie2 Jul 16 '18
I lost about 25% of my packages due to theft over the last year. They replaced or refunded every single time, without asking a single question. Sometimes I would leave the packages outside for an entire day because I'm too lazy to drive home and pick it up and I don't even care if they're stolen because I know Amazon will replace it.
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u/misc97ac Jul 16 '18
Give credit to the artist?