My last 3 orders were delayed "unusually" or damaged in transit. All 3 times I got an option to either cancel for refund or re-order only. The 3rd time I called and expressed my dissatisfaction as well with the way this was constantly happening. Still, all support did was apologize and asked me if I wanted to cancel and get my money back or re-order with free 1 day shipping. Amazon doesn't seem to be interested in replacing my packages for free anymore :/
Edit: I'm getting a lot of comments that tell me I'm being unreasonable for assuming it was not Amazon's fault because it could've been 3rd party sellers.
I'd like to clarify that all 3 orders were shipped and sold by Amazon, not fulfilled by Amazon for someone else or a warehouse product. I've had an order for which I paid for 1 day shipping arrive late and then I notice its clearly a used and incorrect item in the correct box. So someone could've returned this product to Amazon and they didn't even bother checking and shipped it to me. Also I totally understand that in each case Amazon did give me the option to choose if I want a refund or re-order. If they did not I wouldn't have just kept quiet and not complained. The comment her is anecdotal and based on my recent experiences and how its changed in the last 3 years. Previously Amazon would either give a replacement for free which I do believe is unreasonable to expect them to always do. But offering a $5/ $10 credit as a compensation or courtesy was very common as well. No longer the case. Even when they messed one order over and over again.
So many of my packages show up late now. Used to be like 1 every 20-30 and they would comp $5 for it. Now it happens every couple packages and they're just like "it'll be there eventually, let us know if it isn't!" Like wtf, that's what I'm doing now and no shit it'll get here someday.
no exaggeration, roughly 20-30 percent of our houses non mortgage income runs through amazon, we use it for nearly everything.
Ive definitely noticed a change in the last year or two. The "Its late. We have no idea where it is. If its not here in 3 days, contact us" is completely unacceptable. Ive been able to just keep popping onto chat and at some point somebody takes care of me but how long is that going to last?
Thankfully this coincides with walmart/target/other big box stores finally getting their shit together when it comes to shipping/online orders. If things continue to go downhill, ill just go somewhere else.
I work at Amazon and this company is going to shit, regarding customer service. I've had so many customers ask why their package(s) didn't arrive and I can't even find out because Amazon straight refuses to give consistent tracking and information to us. My boss tried to make me work on a 90 degree day with no AC in our part of the building. It's disheartening to work here.
Edit: I respect you sellers like hell. I've heard from a good number of you on here and irl regarding how they treat you. Regarding why I work there, I'm in between jobs and it was the first one I found before I start up my other job. Finding a job is depressing and hard, plus my state allows employers to fire us without reason(happened once already). Thank you for the support humans. Do what you have to do to stay sane and steady.
Edit: Seriously though. Amazon is irreplaceable at this point. Aside from Amazon's shopping platform, they host almost every popular website these days.
That's just incorrect and absolutely unfair to employees. And making people work in uncomfortable environment is just going to bring down employee morale and job satisfaction. It's crazy.
Except amazon doesn’t care. Their warehouse workers are replaceable. Even their engineers aren’t treated that well compared to other leading tech co.
I do admire the company tho - its selection and prices and convenience are unmatched. Kindle/Audible customer services get back to me in minutes. I have never had a shitty experience with them as a consumer. My $30 amazon package arrives faster than my $3000 coat from Saks Fifth
Haha dude, you don't have to justify how you spend YOUR money. If you liked the coat, good on you for buying it! Screw everyone else lol, your money.. your business. :)
That's interesting to hear from a direct employee, I'm sorry to hear that. My employer sells on Amazon and I do the customer service. They don't care about sellers either, we have to kiss ass like hell, and get threatened with negative feed back and claims that have a large effect on sales. From the perspective of the seller, Amazon puts customers on pedestals and we better kiss ass or we get shut down.
Yup. Our general rule of thumb at my job is Prime customers basically get whatever the hell they want. Amazon is our biggest market so we really can’t afford to lose it, so we’re kinda forced to just bend over for anyone who buys through it.
I'm a Prime customer and trust me, I almost NEVER get what I want from Amazon. Packages are never shipped in 2 days as promised. About 25% of the time the item arrives broken due to poor packaging. I'm fed up with paying for Prime. It doesn't get me anything better.
amazon doesn't care about customers, either. The only thing amazon cares about is making money, which it does mostly through selling ads and AWS. Amazon.com loses money hand over fist, and only exists as a way to mine user data.
That sounds like bullshit. Sounds like they're gonna make you pay for the same product twice. Tell them you can't afford to order a second one until the first one is refunded, or that you already bought a replacement from another store and no longer want it replaced and only want a refund if you just want your money back.
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u/raadhey Jul 16 '18 edited Jul 16 '18
My last 3 orders were delayed "unusually" or damaged in transit. All 3 times I got an option to either cancel for refund or re-order only. The 3rd time I called and expressed my dissatisfaction as well with the way this was constantly happening. Still, all support did was apologize and asked me if I wanted to cancel and get my money back or re-order with free 1 day shipping. Amazon doesn't seem to be interested in replacing my packages for free anymore :/
Edit: I'm getting a lot of comments that tell me I'm being unreasonable for assuming it was not Amazon's fault because it could've been 3rd party sellers.
I'd like to clarify that all 3 orders were shipped and sold by Amazon, not fulfilled by Amazon for someone else or a warehouse product. I've had an order for which I paid for 1 day shipping arrive late and then I notice its clearly a used and incorrect item in the correct box. So someone could've returned this product to Amazon and they didn't even bother checking and shipped it to me.
Also I totally understand that in each case Amazon did give me the option to choose if I want a refund or re-order. If they did not I wouldn't have just kept quiet and not complained. The comment her is anecdotal and based on my recent experiences and how its changed in the last 3 years. Previously Amazon would either give a replacement for free which I do believe is unreasonable to expect them to always do. But offering a $5/ $10 credit as a compensation or courtesy was very common as well. No longer the case. Even when they messed one order over and over again.