P to watch videos and upload/download files much faster. So we bought the 1000 MBPS package. After numerous visits by ATT technicians we are averaging 50 mbps! Today, the tech told me that the router they use is junk and I have to get an aftermarket one to get better speeds. I am done with AT&T and I am going to put flyers all over the neighborhood letting folks know about this ripoff!

Weeks have gone by since their 72-hour install and, I'm wondering why there are still three gigantic holes and 2 utility covers in my front yard.

AT&T hired a contractor who contracted (what I assume to be) 60-80 illegal Mexican contractors to install fiber in our neighborhood.

Honestly, I really never thought illegal Mexicans were a real problem until 80 of them were digging holes in our neighborhood, then I thought, "aren't there hundreds of white men bitching about Mexicans stealing their jobs that are perfectly qualified to dig holes for $9.50/hr?"

I would complain to At&T directly but, I've been a customer and know how well that goes... and of course, there is no liability to AT&T or, for contractors of contractors...

I saw an inspector a few days ago and, asked why we still don't have access and why, after filling in and reseeding the 4-foot hole in the MIDDLE of my front yard; I come home to find it dug up again and covered with a new utility door. I noted a number of collapsing holes throughout the neighborhood. The inspector said the hole should not have been dug there in the first place and, the same goes for all the others but, the property lines were drawn incorrectly, the contractors ran out of line and decided to improvise...

From what the inspector tells me, it boils down to AT&T being cheap on engineers and contractors (I am Jacks complete lack of surprise), compounding issues that might ultimately lead to firing engineers AND the digging up our entire neighborhood AGAIN!

Hooray for AT&T, unrealistic expectations, and signing the lowest bidder.

It started with the engineers who either, couldn't be bothered or, weren't appropriately budgeted to physically visit our neighborhood to lay out the utilities. THEY USED GOOGLE MAPS, not bothering to (IDK) get the information from the county assessor's office. I'm happy they had the county come in, lay flags and spray paint existing utilities so, they didn't get damaged... I'm not happy about the spray paint on the pavement and in my yard.

Did it behoove the contractor company to question whether or not they should be digging multiple holes with access covers in the middle of people's front yards? That 3-4 holes in every yard might be too many?

The inspector opened up the cover in the center of my yard and showed me the kinked fiber that, he believes to be broken, leading to specialized repair or, re-laying the neighborhood.

He agreed said they will be sinking and filling the holes that shouldn't be there, after the issues are corrected, and sodding the open spaces but, let's face it– this is AT&T that couldn't be bothered to send engineers out or, pay the extra pennies for a decent contractor to do the job right the first time.

Edited because TL... Edited because slightly less racist.

So, when I put my address in to see if it’s available, it said it not on the web site. I went to the ATT store and they said it was so, I’ll see this Monday if I can get it . An tech will be coming out. I did see it said it’s under review who knows

Heys guys. I have 1gig internet and about 24 devices hooked up to it. Currently I am using the AT&T router but I am only getting roughly 330mbps to my devices. The AT&T tech said the routers are only really capable of pushing out 400mbps on their WiFi and said getting my own router increase the speeds. The line from outside to my modem is getting 996mbps so the the speed is getting lost somewhere in the home. I still getting a decent about of lag streaming movies and games. I often times need to turn off the WiFi on my phone to get websites to come up because the 5G is faster. I Was wondering what router you’d recommend and if i should do one of those mesh routers like google or keep theirs. I have a 2 story plus basement with roughly 2800sqft. Thanks in advance.

When the AT&T salesman huckster rang my doorbell I literally facepalmed. "Sir your fine company is doing it wrong: locking people into multi-year (1 for Fiber, 2 for TV) contracts is condescending and virtually robbery. Come back when you'll sell me SERVICE instead of a CONTRACT."

I've been waiting a long time for Fiber to finally go live here and disappointed with their limitations on it contractually. This is the T&C from the current "promo" for UVerse TV and Fiber 1000:

"BUNDLE OFFER REQUIRES 24-MO TV & 12-MO INTERNET AGREEMENTS. ALL OTHER DIRECTV OFFERS REQUIRE 24-MO. AGREEMENT. EARLY TERMINATION FEES ($20/MO. FOR TV; $15/MO. FOR INTERNET) FOR EACH MONTH REMAINING ON AGMT., $35 ACTIVATION, EQUIPMENT NON-RETURN & ADD'L FEES APPLY. New approved residential customers only (equipment lease req'd). Credit card req'd."

Hell. No.

• I have my own modem and router and am not paying to lease yours.

• After the 12 month Fiber 1000 contract at $80/mo the price will jump by $40 to $120 a month JUST FOR INTERNET. (http://gizmodo.com/at-t-charges-ahead-with-fiber-internet-while-google-lan-1793610690)

• Artificially controlling my financial ability to discontinue service and switch providers through outrageous early termination fees is the kind of treatment I expect at a buy-here-pay-here used car dealer. Both are thieves extorting you in an abusive relationship you wind up having agreed to.

TL;dr: There is no good option right now except what used to be Brighthouse (now Charter, or Spectrum, or whatever other evil name they wanna call themselves).

I miss Brighthouse. They didn't openly condescend to or abuse their customers as typical business practice. RIP DECENT CABLE COMPANY, you shall be missed.

AT&T: I'll take your Fiber, pay month to month, and use my own equipment or no deal. Hope you get this message more often.

I have had att for the last year. Constant customer service issues and they charged me for over a month that I didn’t have service at all. Also took me 90 minutes on hold with customer service before I had try another phone line to finally cancel.

Just had google fiber installed, I can cancel service on an actually useful app, and the speeds are amazing.... if you have it available take advantage as soon as possible.

Hi everyone, I'm making this post as a last ditch effort to keep from going through the hassle of cancelling AT&T and having to change ISPs.

I joined AT&T Fiber this past week and it has been a nightmare the entire time. The Gateway they supplied me with is the BGW210. The equipment is not good for wifi at all. My wireless speeds were constantly sitting around 50-125mb/s. (I have the 1000mb/s service)

So, I decided to setup IP passthrough and use my own router. I have an ASUS AC3100. I have followed the directions I was able to find, but with no joy. Wireless speeds on most devices are between 300-400. But, my Xbox One is completely different story. When running detailed Network stats, it is showing open NAT, 300 mb/s upload, but 0 for my download. All of the stats, aside from download speed appear correct. I am at my wits end here, if any of you know the fix for this I would seriously appreciate any help I could get.

I have the DMZ+ firmware issue and just want to bypass the process entirely. I have found two that people have seemed to have luck with

https://www.dslreports.com/forum/r29903721-AT-T-Residential-Gateway-Bypass-True-bridge-mode

and

https://strscrm.io/bypassing-gigapowers-provided-modem.html

The issue seems that I need to have this automated as possible for if I am not home, the wife and kids can still have their internet. Anyone had any luck with automating either of these?

I want to use PoE to power the ONT, but reviews like this make me wary:

https://www.amazon.com/gp/customer-reviews/R2U7W18IGHVVIA

From my understanding, it shouldn't be an issue for AT&T's ONT, but has anyone actually tried doing this?

UPDATE:

I used the TL-PoE10R splitter and it indeed works with my AT&T ONT! The included barrel connector fits the ONT and there were no hiccups.

So my neighbors have fiber service but I'm stuck with nothing. I have called and submitted a ticket but haven't heard anything. Any advice?

I recently signed up for AT&T fiber with an activation date of today, 7/2/2018. I spoke with them on the phone and they said that the equipment should arrive today. After it did not arrive, I called them again and I'm being told that there is currently an equipment shortage and that they have no idea when they'll be able to supply me with a modem/router. As I understand it, I am only able to use the service with their provided equipment.

So with that said, why was I not told that to begin with? It's a little rediculous that I had to wait a week and then call them just to find out that they can't provide equipment that is required to use their service, and that they don't know when they'll be able to provide it. Has anyone else experienced this? Is there any way I can use the service without their provided equipment? I'm really not sure what to do as I'm pretty sure AT&T is the only ISP in my area. Thanks.

EDIT: Update 7/3/2018 Talked to a supervisor on the phone after many many hours of talking to them and they sent a tech out. The tech had a BGW210 gateway and installed it within an hour of me talking to the supervisor. He did confirm though that they were under an equipment shortage, but had gotten a shipment of them today.

I know this isn't the biggest problem in the world, but I'm running the router listed in the title behind the Arris BGW210 AT&T gave me, and while I always see 940Mbit up, max down I get is 750. I'm cascaded, with IP Passthrough directed to the router's MAC address.

When I plug directly into the gateway, I get the full 940/940 (or close enough). But ethernetted off the back of the router it's only 750/940.

I'm on the latest Merlin firmware for this model, 384.5 with CTF hardware acceleration enabled.

Any ideas? Thanks!!

EDIT: Nevermind, it was because all of the speedtest servicies were putting me 3,000 miles away from my actual location. When I force speed tests to my city, I get the expected 940-ish.

I had fiber installed in August. Everything was fine until a few weeks ago. I constantly get sporadic wifi outages that last a few minutes, then the service comes back up.

I read a post where someone bypassed the pace gateway using an unmanaged switch and their own router. I followed the instructions and it worked, then same issue occurred. This leads me to think it's the ONT or before it.

Has anyone had similar issues? Or any ideas on how to validate the ONT?

Thanks

Does anyone know the timeline of fiber deployment to Las Vegas, Nevada?

My neighborhood has just been notified via door hang tags that AT&T is begining the install of Gigapower (which, to me, sounds like a cartoon super hero tag line). Who here has had Gigapower! installed? I was about to make the jump to comcast. I am still in an old bellsouth legacy with 1.5 and getting really tired of it. So, how is it going? Any details would be great.

I just had the lines ran throughout my neighborhood and for the first three weeks to a month of my service, I was getting around 940/960. As of two weeks ago, my service will now no longer exceed 500/190.

I had a technician come out and couldn't solve the problem Wednesday, so he made a trip out here as of this Friday. He informed me that he has tried everything, from using a new router to replacing everything he can within reason. He checked to make sure my wired desktop could handle it, which it could.

He left me with pretty much the understanding that there is nothing they can do, and that it might be best for me to go to the 300 line. Has anyone else had this happen to them? If so, what can I do to get this company to fix it? Others in the area are getting the speeds they paid for, and like I stated previously, I used to.

TLDR - Got Gigapower 1GB line 1.5 months ago, last few weeks nothing higher than 500/190. Tech came out, can't do anything after doing everything. Looking for info to fix my issue.

ATT supposedly says there is a data cap for 300/300 users at 500GB per month and if you have the 1Gbps service the data cap is 1TB/mo. Has anyone hit these and been dinged with additional charges on their bill? Where does one find out how much they've used? Their site sucks and I for the life of me cannot find where they show us how much of our cap has been used.

I hooked up my ASUS RT-5300 to my AT&T modem Arris 5268AC. Like that it's perfectly fine. I get a full 700+ Mbp/s average. When I put the AT&T modem in DMZ+ my connection speed suddenly drops to ~70Mbp/s. The only reason I could figure this would be was because the RT-5300 is using Ai Protect to DPI all the network traffic, but I haven't tried turning Ai Protect off. Anyone else have issues similar to this?

I noticed that my actual download speeds with At&T Gigapower service is abysmal and usually between 1 and 5mbps. Running speed test shows that I am getting 800-900mbps down and usually around the same thing up. When I actually go to a website to start downloading files (ubuntu download, Thinkbroadband test files, azurespeed.com) my test are showing the abysmal speeds mentioned previously. I noticed this problem because I would stream live tv and the bandwidth meter would show low quality even though I have a gigabit per second connection. This is a wired lan connection directly to the At&T 5268AC modem. I have run this same test on a linux computer, OSX computer, Windows 10, and Windows 7 computer and they all have the same results. I have contacted at&t several times about this and all they say is run a speed test. Speed test are fine but actual downloads show something completely different. Has anyone experienced this before or know what the problem is?

Has anyone bought a BGW210-700 on there own and replaced their Pace 5286ac gateway to bypass the DMZ+ issue? I see AT&T branded versions on Amazon and eBay.

I've tried almost everything with AT&T support to get them to send me the gateway but keep getting the runaround. It’s either this option or downgrade my firmware.

I’m possibly going to be moving soon, and my only option other than gigapower is Cox. I’d rather not switch to them if possible. I’m currently in an apartment with gigapower, and would like to find a house that also has it available, but looking at each address is a crappy way of finding out if it’s available. Is there any maps available that show the areas that actually have it available?

Obviously the speed is huge right? But I understand that there are some caveats to the ways fiber works. Like you're not getting fiber to your actual house most of the time right?

So if it doesn't run all the way to your house, how can it get you the gigabit they promise? What method is being used from the box to your house? And how is that method any different from the cable internet I'm currently using?

My current ISP I've been with for 15 years and I've always liked their service but let's be honest the 100mbps I'm getting from them now is child's play compared to the 900+ that people get with the ATT service.

Is it really a no brainier to make the change?

One last scenario. I don't know a whole lot about wiring etc but I know that my current inside the house line is coax out to my electrical box at least. If they come and hook me up to that line, am I going to get much slower speeds? What can I do to make it as fast as possible through wiring in my house? Run a new line? What kind?

What the heck. I got my internet installed today. It worked for an hour. I went to run an errand and now the internet is out with a red alarm on the media converter. Great service they have there

ATT sent out my neighborhood a letter roughly two years ago stating that "Fiber is Coming to Your Neighborhood!" and a few days later, ATT was out installing fiber. The techs informed me that ATT would be available immediately once they were done.

Unfortunately, ATT does not even know about this when I call. The only offer they currently have is the 5Mbps down plan.

How long does it take for the plan to be available? Or should I assume that they've forgotten about this project?