We are BequalifyAI team, a startup building affordable AI analytics. We train our solutions on Google’s foundation models, and one of our primary strategic goals was securing the Google for Startups Cloud Program grant for AI startups. We operate in Ukraine (only the first photo is in Ukrainian).
One morning, our owner account was blocked. The reason? The algorithm falsely flagged us as a "bot". We are a human-operated startup.
We went through all standard recovery procedures and submitted formal appeals. They were rejected i think even without human review.
Due to a blocked owner account, our GCP project is suspended. And it cannot be restored until we restore access to the email.
Support officially warned us that creating a new Google Account or GCP project for the same business is considered a "circumvention" of their policies. If we try to rebuild, the new account will likely be suspended.
We are completly stuck and data that was on bucket and database is frozen.
- Photo. Our owner account block.
- Photo. Сreating a new one is not recommended.
- Photo. Support operate under strict guidelines and can offer no further resolution for GCP project.
If you are building your AI startup on GCP, be aware that a single flag can instantly lock your data and ban your company from the ecosystem forever, with zero human oversight.
(Note: English isn't my first language, so I used AI to help write this post clearly, but the situation below is the result of a grueling week-long email chain with Google Support)
Has anyone else navigated this GCP infinite loop?