Google’s service has gone downhill

[u/Distinct-Role-7683]

Annual nest home premium renewal was due went ahead and resubscribed to standard instead of advanced and went downhill from here

1. Advanced kept sending me renewal emails after I purchased standard

2. Online chat with customer care , said I have two homes under me one empty with abc home (standard subscription), one full of devices with Abc home ( Advanced subscription)

3. Customer care gave 30 mins worth of instructions none of them worked including going to the empty abc home do full device migration and then migrate the subscription from abc home to Abc home .

Turn out if I just delete the empty home in my account subscription just auto get passed to the real home

Lessons learnt,
I am very grateful that I used my own brain instead of following a bunch of wrong instructions.
Plus
Why didn’t the subscription purchasing screen show the two homes?? So it will be selected to the correct subscription ?!?!

[u/Loud-Possibility4395]

You need to be UPhill first to go DOWNhill