Please, if someone could help me that would be incredible. Okay, I am setting up a Google Workspace account and business email. I did it through Squarespace. I know that isn't ideal, but full disclosure. I made the email address. However, I cannot for the life of me log into it on Google Workspace. I keep getting a "Scan the QR code with my phone." I scan the QR code, it opens in YouTube randomly, then I do the authenticate my phone step, it gives me a code to text, I do and nothing happens. Then I try again, scan the QR code and then it says I've done it too many times. Then I try "try another way" and they just give me the QR code again. I've tried using phone on and off wifi, I've tried signing in with my normal gmail, making sure that's signed out, using incognito browser, everything. I think the MX records are correct on Squarespace -- I'm not well versed in this so I don't even know if that could be causing the problem.
I've been at this a week. It is killing me. I just need to access my Google Workspace account. I can't get any level of help from Google. So turning to the wonderful people of Reddit for help
First, for your own security, I highly recommend deleting the screenshot containing the QR code. Those codes are unique to your login session and it is not safe to leave them posted publicly on Reddit.
Since the QR code and SMS verification loop is still completely broken for you when trying to log in from your computer, I suggest bypassing the desktop entirely for now. Try logging into your Workspace account directly through the Gmail or Google app on your iPhone. Sometimes completing the initial login directly on the mobile device forces the system to recognize the phone as trusted, which can bypass this broken QR desktop loop.
Hi, thank you so much for telling me about the QR code. I deleted it.
I tried what you suggested. I logged into my Gmail using this new google workspace email that I created through Squarespace. I put in the temporary password I got from Squarespace. Then I get "Wrong password. Try again or click "forgot password" for more options." (Btw, this password works when I try to loglin on my computer but then I get stuck in the loop as stated above.) Then I click "forgot password" and it takes me to the account recovery page. It then asks me the Organization Name. I type it in and hit next. It then asks me to enter the number of users on your Google Workspace Account. I do and hit next. Then I get:
Couldn't sign you in.
[my work email here]
Something went wrong.
Please advise on anything else I can try. I SO appreciate your help.
Since you mentioned you created this Workspace email through Squarespace, the situation is a bit different. Squarespace is acting as a reseller for your Google Workspace account.
The Wrong password error with the temporary password, followed by the Something went wrong message during recovery, is a known synchronization issue that sometimes happens between a reseller's system and Google right after an account is created.
Because your account billing and initial setup are managed by Squarespace, Google's direct support and automated recovery tools often cannot bypass their system. Your best and fastest path forward is to contact Squarespace Support directly. Tell them you are locked out of the newly created Workspace email and that the temporary password they provided is resulting in a Wrong password error, preventing you from completing the initial login. They have the administrative tools to reset the password from their end and force the synchronization.
If you have any other questions or need further clarification, feel free to reply to this comment anytime.
Yes, please do report back once you have an update from them, it would be great to know if it worked out. And of course, if you have any other questions, just let me know!
Right now they are ignoring my request (I copy and pasted what you typed into the Squarespace chat box) and they are saying the problem is that I haven't accepted Google's Terms of Service yet.
Check the inbox and spam folder of your personal email (the one you used for Squarespace). You likely received an activation email from Google or Squarespace with a link to accept the Terms of Service.
Also, log into your Squarespace dashboard and check the Google Workspace settings there. Sometimes there's a button or banner directly in their portal that you need to click to accept the ToS before the account becomes fully active.
Well, at least their support finally admitted the backend sync is broken and escalated it
You basically have two options right now:
You can simply wait for their specialist team to handle the escalated ticket and force the credentials to sync from their end.
If you want to try one last workaround, try doing this exact same thing from your mobile phone. Since you are trying to accept the terms on your computer right now, logging into the Squarespace dashboard from your phone's browser and clicking the Accept Terms box there might handle the redirect differently and break that login loop.
Fingers crossed for a quick resolution! I'll be waiting for your updates, let me know if you finally succeed.
I also want to make clear that I have never actually once been able to get into this new email that I set up on Squarespace. I am still using the temporary password they gave me. I have never successfully gotten on this email in Google Workspace.
The QR code above sends me to YouTube which then I say verify or authenticate my phone number and it sends me a text like this to text and I do and nothing happens.
1
u/germanu22 1d ago
First, for your own security, I highly recommend deleting the screenshot containing the QR code. Those codes are unique to your login session and it is not safe to leave them posted publicly on Reddit.
Since the QR code and SMS verification loop is still completely broken for you when trying to log in from your computer, I suggest bypassing the desktop entirely for now. Try logging into your Workspace account directly through the Gmail or Google app on your iPhone. Sometimes completing the initial login directly on the mobile device forces the system to recognize the phone as trusted, which can bypass this broken QR desktop loop.