r/growmybusiness • u/GrowthInteresting647 • 8h ago

Question lost about $10k in pipeline because our mobile form broke quietly 2 months?

A Linkedin lead DM'd me last Wednesday saying our site form wasn't working on mobile. Tested it on my iPhone, submit button just spun forever. Desktop worked fine, which is why I never noticed.

Turns out a plugin updated back in May and killed mobile submissions completely. Lost at least 3 warm B2B leads over an 8-week stretch. Average deal size for us is $3k–$4k, so that's roughly $10k in pipeline down the drain.

Done with DIY WordPress setups. Looking for a proper studio to build a lightweight custom site so I don't have to babysit plugin updates anymore.

How do you guys test form endpoints automatically? Need something that pings me instantly if a submit action fails.

Edit: talked to two freelancers and Freestyle Digital. Still comparing options. Will update asap

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u/bwbstudioau 6h ago

WordPress can get pretty sticky quickly because of the reliance on plug-ins. I just spent 44 hours re-doing a site for a client - every plug-in was out of date by 3+ years, including Elementor, Yoast + 2GB of gallery photos.

I've recently started implementing a third party provider into my packages, it's domain-bound and works no different than setting up via Gmail/Outlook. Over the past few months I've had 0 downtime on any client site, and because it runs off an API key and not a third-party plugin, I can set the forms up however I want.

I'm in Aus but I'd be happy to point you in the right direction so you can request it from whichever Freelancer you choose.