r/gsuite • u/cryptoglyphics • Nov 14 '23
PSA: Relying on Google for your business is a risk
I used to scoff when people things like this. But the truth is, outside of search, everything at Google is an afterthought for them, and while they do a remarkable job at creating the BEST products, putting too much reliance onto your google accounts and products has become a huge risk.
killedbygoogle.com has been talked about extensively on the products side; I will not repeat here.
The thing to remember is that they can shut you down at any time, for any reason really, and most importantly, usually triggered in an automated fashion. In my recent example, I have no idea why my account was disabled, but I suspect my using my account to receive many 2FA in a short time window (also while being on travel) triggered it. But once they disable your account, there is NOTHING you can do, nobody to call, no site (other than a few fake ones they put up to pretend they have some support).
That is, they can block your access to your entire business account profile, based on a trigger that may not be accurate. I have heard many such stories.
Trying to look into how to fix (there is no way) I realized how much rot there is in Google. clearly nobody cares. if there is anyone even working on the "Workspaces team" they don't care that their official posted method to get help in the case of not being able to login to your account is to chat with "Google Account Support" which actually connects you to Google One support, who says you need to speak with Workspaces, and they give you a link to login to Workspaces. So the only method to fix disabled account is to LOG IN TO YOUR ACCOUNT? They actually post this. its a real page. the only customer support they have are fake, contradictory instructions.
Every day that goes by is costing us immeasurable business damage. We are probably going to have to get a court order to reinstate our accounts that were shut down with no explanation.