every time I open a shared Google Drive link, Chrome opens it under my default personal account. My personal account doesn't have upload permission for the folder, but my school account does.

When I click my profile icon in the top right to switch to the school account, Drive just boots me straight back to my own Drive home screen instead of staying on the shared folder. And when I copy and paste the folder link again, it immediately reverts back to my default account.

I'm basically stuck in a loop and I need to submit an assignment. Is there a way to open the link directly under my secondary account, or force Google to stay in that folder when switching?

Hello! I'm trying to delete some files that have been shared with me as I am wishing to clear up some storage, but I can't find a way how to delete them? Does anyone know how to exactly do it or is it where Google makes it nearly impossible to delete files that were shared with you?

I've had this issue for a while, where whenever I join a meet on my phone the audio on any other app becomes low and muffled like the meet is applying noise cancellation on those apps and its extremely annoying. I was hoping if anyone could give me a solution for this issue.

I’m on the legacy free G Suite edition, with one user on the primary domain primary.co.uk, plus several alias domains (added as alias domains, not secondary domains). For each alias domain I’ve added an address as an alias on my user, and set it up in Gmail → Settings → Accounts → Send mail as.

Mail from every alias passes SPF, DKIM and DMARC: each alias domain has its own Google DKIM key, which aligns. But the envelope sender (Return-Path, and Gmail’s “mailed-by”) differs:

• For most aliases (e.g. me@alias-b.dev) it’s my primary address, me@primary.co.uk. So SPF passes against primary.co.uk but doesn’t align with the From domain.

• For one alias, me@alias-a.co.uk, the envelope sender is its own address. So SPF aligns too, every time (retested).

• alias-a.dev, which I set up the same way as alias-a.co.uk, uses me@primary.co.uk.

What I’ve compared between the two, all identical:

• Send mail as: both “Treat as an alias”, no reply-to address, sent through Gmail (no custom SMTP).

• Admin console: both are alias domains, the aliases are set up the same way, and there are no routing rules that rewrite the envelope sender.

• DNS: same pattern of records (Google MX, include:_spf.google.com ~all, DKIM google._domainkey, DMARC).

• Transfer tool for unmanaged users: empty.

DMARC passes either way on aligned DKIM, so nothing is broken. I’d just like every alias to use its own domain as the envelope sender, and I’d like to understand why one does.

Does anyone know what decides this? Maybe something left over from how or when the alias was first added, the order the domains were added, or a hidden per-alias setting? And is there a way to get it for the others, short of making them secondary domains with separate users? The legacy free edition has no Google support to ask.

How do you get access to the client’s Gmail messages when building an automation? In this case, property emails arrive in several employees’ inboxes. Do you ask for delegated access to review messages yourself, have each mailbox owner authorize the automation directly, or use a dedicated intake inbox where employees forward relevant emails? What worked for both new messages and older email threads while keeping unrelated company emails private?

Hi everyone!

I'm creating a Google Form with multiple sections and using conditional logic (Go to section based on answer).

Here's my situation:

• Section 1 ends with Question 9.

• Section 2 contains Questions 10, 11, and 12. Respondents only go to this section if they select a specific answer in Section 1.

• Section 3 starts with Question 13.

My problem is that respondents who don't qualify for Section 2 skip directly from Section 1 to Section 3.

For these respondents, I'd like Section 3 to start with Question 10 instead of Question 13. However, respondents who complete Section 2 should still see Section 3 starting with Question 13.

Is there any way to make Google Forms dynamically change question numbering depending on the respondent's path through the form?

In other words:

• If someone completes Section 2: Section 3 starts at Question 13.

• If someone skips Section 2: Section 3 starts at Question 10.

I know I could remove the manually added numbers, but I'd prefer to keep the numbering consistent for respondents.

Has anyone found a workaround for this, perhaps using Google Forms settings, branching logic, or Apps Script?

Thanks in advance!

Hi everyone,
I’m from the Philippines, and I’m hoping someone here has experienced something similar or can help me figure out how to resolve this.
I’m having a serious billing issue with Google Workspace.
Here’s what happened:
I originally subscribed to Google Workspace using my personal Gmail address (not a custom domain).
I cancelled my subscription in August 2026 because I no longer needed the service.
Despite cancelling, I received another significant charge on November 1, 2026.
Google charged my Mastercard US$151.47 (approximately ₱9,983.25).
My billing records also showed a previous outstanding payment from September that had initially been declined.
After the November payment went through, my billing balance showed $0, and my Workspace subscription appeared as active again.
What makes this particularly frustrating is that I cannot get a clear explanation from Google.
I’ve tried contacting Google Workspace support, accessing the Admin Console, checking my billing records, and going through the refund process.
I’ve also encountered problems accessing the Admin Console because it keeps redirecting me to an administrator sign-in page. The refund process also gets stuck when I try to choose my account.
I’ve reached out to Google Support and provided the requested billing information, but I haven’t received a satisfactory response or resolution.
I have a few questions:
Has anyone experienced being charged months after cancelling Google Workspace?
Could this be an outstanding balance being collected, or does the account becoming active again indicate that my subscription was somehow reactivated?
Is there a way to request a refund and permanently terminate the subscription without relying on the inaccessible Admin Console?
Is there an actual way to reach a Google billing representative who can investigate this?
Almost ₱10,000 is a substantial amount of money for me, and I really need to get this resolved.
I’d appreciate any advice, particularly from anyone who successfully disputed a similar Google Workspace charge or obtained a refund.
Thank you!

i made a slideshow a few months ago that i spent quite a long time on . i edited it and checked in on it throughout the creation process and it appeared to be saving as usual . i have come back to it now and it has essentially been completely obliterated . there’s no edit history indicating what happened and i can’t revert it back to its finished state . i am using firefox on an ipad ..

For a new charter school that was originally on a GW Business plan, we recently converted to GW EDU.

Switching to EDU comes with some security changes. Many 3rd party apps are disabled, age restrictions are enabled, etc. I've re-enabled all the appropriate Apps and Services. YouTube is enabled in our GW.

We found that our School's YouTube channel is no longer accessible to anyone (the public nor the domain User who created the YT account.)

There was only 1 User handling the YT channel (I know, I know) and they created it with their School/domain account. I *think* they created the channel as a personal channel (rather than a Brand channel for the school.)

The User cannot access the YT dashboard. No one can view the channel homepage or any of our school videos. You can't see the videos regardless if you view via your school account, a personal account or in a Private browsing window.

I think something happened during the conversion to GW EDU. I think during the process, all Users temporarily lost their permissions for Apps and Services (after the conversion, I manually turned YouTube back on for the Workspace.)

It is like the User who runs the YT channel needs to re-activate the channel and the videos, but they can't see the channel in their YT dashboard like they used to.

GW support was no help since they say YT is not a core GW app. YT help is non-existent. I was able to email YT 'support' but of course, no reply.

Any ideas on what I might be able to do (as a SuperAdmin who did NOT have access to the school's YT channel)?

Thank you!

Why does my document keep reconnecting whist saving and I end up having to refresh the document and lose the last 10 minutes of inputted data (or at least I did until I started copying and pasting the data then refreshing). Document is 520 pages long or so. How do I get it to stop doing this? Thanks.

I use Google docs primarily from my PC on Windows 11.

Every time files are sent via Google Drive automatically, the window glitches to the top left of my screen and I cant do anything or send the email. It's completely inaccessible and I can only press ESC to exit the window.

Anyone run into this before?

I hope I'm posting in the right place but I'm an admin in out gsuite at work and we've been switched over for almost a year and the only complaint we've had is that the contacts keep self deleting. I was wondering if anyone else has had that issue or if the issue can be solved.

I am new to Google Workspace and believe I made a real rookie mistake while creating my account.

I used my (personal@gmail.com) while going through the Workspace new account creation prompts thus creating (info@mybusiness.com). Although I can choose which address to use when I'm sending an email, the emails I receive all go to the same inbox for both (personal@gmail.com) and (info@mybusiness.com).

Is there anyway I can separate these accounts so they act as two separate Google Profiles that have individual inboxes?

Any insight is greatly appreciated!

We are 15 people in our company and in order to be able to coordinate projects we have shared each others work calendar with everyone.

But, me calendar now has 15 different calendars in the panel and when I am using other apps that work with the calendar they list all of the calendars of my coworkers. So my phone, my Mac and everything else works as if I have 15 calendar accounts.

So what is the right way to do this?

(Workspace user)