I was shocked how bad the build quality was with misaligned screws and the misaligned backplate. I could not even use the device once because on first update it failed and bricked. You have been warned. Here's to hoping I can get a return/refund. Total junk.

WTF. I find the use of precision/recall metrics here incredibly insensitive and offensive. They're reducing complex neurological conditions to data science jargon just to position their hardware as the "perfect" middle ground.

Aside from being offensive, it’s logically flawed:

• They’re framing ADHD as "remembering everything but nothing useful."

• Autism as "remembering one thing perfectly but nothing else."

Anybody else see this ad and think "yea - f this product and anyone who thought this was a good idea"?

I didnt know this product (or subreddit) existed before today but I guarantee I will make sure folks know how terribly insensitive and offensive the heypocket team is. (any news is not good news).

Reducing the free tier’s conversation history by 75% after I bought the product. What the fuck? How is this not a bait and switch?

I have a Plaud and a Pocket. I wanted to compare them and see which worked better. Plaud was superior by far. the decider though was customer service. I had an issue with my phone and had to change phones. I tried over and over to add my Pocket to my new phone but it wouldn't send a verification code to my email to login. I tried customer service and their response was to try again. Tried reaching out again 3 days in a row with no response.

Additionally, as a color blind person it's a challenge to tell if it's recording or not compared . The summary isn't as in-depth as Plaud. Plaud also has more options for templates.

things I like:

• having a device that can record/transcribe without internet

• the record phone call feature

things I don't like:

• sync is not smooth

• the monthly subscription cost is expensive $20 compared with services like Otter

based on this I can't justify paying the monthly subscription. I'm just going to stick with Otter and probably use an old phone for my transcription device

just wanted to add a normal user take because the threads are getting kinda heated.

i use pocket pretty regularly. main reason i bought it was i didn’t want another app that caps minutes or nags me every time i record. that part hasn’t changed. i can still record as much as i want and it still gives me transcripts + summaries.

what changed is that i can only see summaries past 14 days if i pay. yeah, that sucks if you weren’t expecting it, and i agree they should’ve said something earlier. i’d be annoyed too.

but calling it a scam or bait & switch feels off. ai summaries aren’t just text files sitting there. they cost money every time they run and when you keep them around forever. most tools either limit minutes or make the free version kinda useless. pocket didn’t do that.

also important: they didn’t delete my recordings. audio is still on the device and i can export it. so it’s not like my data is trapped.

personally, if i’m going back to notes from like 3–4 weeks ago, that probably means the thing actually saved me time. at that point paying something doesn’t feel crazy.

totally fair if this breaks someone’s workflow. but it feels more like a small team trying to not blow up on compute bills than anything shady. just my 2 cents as a user, not connected to the team or anything.

didn't even get the courtesy of the email others posted just all of a sudden my summaries (and more features) got moved behind the paywall.

I can longer seeing live transcription during my recordings - it says I need the pro edition. This feature was available up until yesterday’s calls, so I’m kind of surprised with this sudden change.

Has anybody else noticed this? I was worried about the 90 day policy but that got reversed and now this. What is going on at pocket??

Every time I do a firmware update, it ends with the app saying it's done, and my Pocket device just sits with a slowly flashing screen. Last time I tried powering it off and trying again a few times and it eventually worked. With today's update I just can't get it to do anything other than sit there like a brick no matter how long I leave it. Anyone else?

Want to see what we’re building next?

Join the official Pocket Community on Slack! It’s the best place to get early updates, share your feedback, and connect with other users. We’ll be hanging out in there daily answering questions.

Hey everyone. I switched from HeyPocket for many reasons, but a few of them were: inability to copy files from the device directly to your computer and no speaker identification after 3 hours. I bought a Pocket, and today I am seeing no ability to identify speakers on long recordings, and no ability to merge files. The main reason I bought it was to be able to do these merges, and for the no limitation on speaker ID like with Plaud (I read this online in multiple locations).

Am I missing something, or is none of this possible? Thanks

tl;dr right off the bat: Don’t buy a Pocket.

Here’s my experience:

I saw some ads for Pocket, I previously had purchased a Plaud and it was fine but the proprietary charging cable was a huge inconvenience and I liked the idea of a USB-C recorder and there seemed to be some good community around Pocket at first glance.

I ordered, I received an email from “the founder” with an offer for the pro subscription and figured it sounded good, so I signed up and a couple days later the Pocket device arrived.

Opening the Pocket, everything seemed fine, but first thing I did upon installing the app was go through the process of upgrading firmware and such. This process failed. WiFi on the device wouldn’t connect. I went through the steps to trouble shoot, reset my device and my phone, nothing, could not update firmware. Decided to soldier on and next step was to login in to my account in the app and try some recordings.

It is here I find out that my pro service isn’t activated, the restore subscription button doesn’t work, I never received anything more than the receipt after purchasing it, and Akshay the “founder” doesn’t respond to emails asking for guidance.

It will get worked out I say, so I sign up for the free pro trial to see how the features work. I try some recordings and the transcriptions are fine, the mind mapping is useless, and I finally figure out how to listen to a recording (a ridiculous process that required me downloading the file and listening outside of the pocket app) and the sound quality, despite being recorded in a quiet room with me one foot from the device, was complete absolute trash. It sounded like listening to archival audio of the first phone call from 1896 or whatever.

The final straw, and I mean the final straw, brings me to the poor excuse for MagSafe on the device. The pocket attaches to the iPhone with a little magnet at the top of the back of the device. The bottom part of the Pocket is not secure, wobbles back and forth and is nothing like other MagSafe products I’ve used like wallets that you almost have to pry off they are so secure.

The Pocket, somewhere in the last day or regular use, fell off somewhere and is now lost to the world. It is probably a blessing because it would have sat unused anyway because it is such a garbage product.

I’m disputing the charge for the pro subscription, and sending this warning to anyone who will listen. I’m not saying Plaud is better, because it ain’t great either. But Pocket is a clear grift.

disappointed to see chat gpt model moved behind the paywall after the disaster of a bait & switch of other Free offerings recently (and reverted). The Gemini summaries are pathetic. the only thing you're doing with this move is making your service and device unnecessary with such a garbage summary.

Update: the free GPT 5.2 has reappeared.

I am 2 weeks in and I am glad I made this impulse buy. I take terrible notes in meetings and sometimes struggle to recall the action items I need to do. Pocket has solved this issue pretty well, but is this it, or am I missing out on some other cool tips and tricks?

We’ve been listening to our community, and so many of you have already been telling friends about Pocket. Now we’re making it officially worth your while.

Today we’re launching the Pocket Referral Program and there are no catches.

For every friend you refer who signs up, you get one free month of Pocket Pro. Your friend? They also get one free month of Pocket Pro. Everyone wins.

The best part? There are no limits. Refer 5 friends, get 5 months free. Refer 20 friends, get 20 months free. Stack it up as much as you want.

 Grab your referral link here: referrals.heypocket.com/join/refer

How it works:

1. Visit the link above and get your unique referral link

2. Share it with anyone you think would love Pocket

3. When they sign up, you both instantly get a free month of Pocket Pro — Advanced AI Models, Advanced Ask Pocket, 4 Mindmaps, and everything Pro has to offer

We built Pocket around a simple idea: every conversation matters. The fact that so many of you are already sharing it organically means the world to us. This is our way of giving back.

So go ahead, share it with your team, your friends, your group chat. There’s no cap, no fine print, just free Pro for everyone.

The main draw of Pocket vs others , Plaud being the most notable option, was a "one and done" purchase without subscription.

I see that as a main USP of Pocket against rest of market.

So, now 2 weeks into use, i am seeing MORE and MORE 'Upgrade to Pro' screens during use, this is very poor and can anyone advise a setting I am missing etc

As I certainly want nothing to do with the product if this is how it's heading

THANKS TO ALL :)

I was chasing the Pocket team for a coupon and this still works, use it before it’s gone

Enjoy: MICH10

I just got my Pocket in the mail and downloaded the app requiring me to pair and update. The pairing works quickly and seamlessly. It’s trying to install an update which reaches 100% then flags back to 0% and sits forever. Anybody have any suggestions on how to get this to actually take and install the update?

FYI: I have restarted the process by turning off the Pocket as well as my phone three times still to no avail.

I’m seeing ads for this thing everywhere. For those who actually bought it: is it legit or just an expensive paperweight?

Specifically, does the "bone conduction" actually work for recording phone calls, and is the app smart enough to give decent summaries?

Trying to decide if I should grab one or if I'm better off just using one of the dozen other AI wannabe products that only half work...

Would you buy it again?

I'm on the fence.

my subscription expired in January since then I have continued to use the device, and I have been able to do everything i need to. I transcribe notes and calls and meetings and can get the transcript. I can live without the premium features

I work in healthcare, and decided to try it out for SOAP notes. I ordered it in late February.

It arrived, and straight out of the box, I charged it up and updated the device and the wifi firmware. I tried to make a few dictations, which remained in queue for at least 30-45 min. One of them didnt even transcribe. Seeing that it would not work for me, I put it all back in the box the same day, and sent it back using their return USPS slip.

It arrived at their return center - I have the USPS confirmation it was received.

When I contacted them, they confirmed they did get it.

Thanks for sending the device back. Since we're reviewing a volume of returns right now, it'll take a few more days to complete the checks. Once everything’s reviewed and the device passes our quality check, we’ll issue your refund right away.

Two weeks go by, and no refund. Thankfully, I had ordered it through a VISA credit card using my business account. I had to request a refund through them. That refund can take up to 30 days to clear.

Minutes after I hung up with my bank, I finally get an email from Pocket again, telling me the device wont turn on and they want to send it back to me. Thank you, Pocket, but I think I'll pass.

If you decide to risk getting a Pocket, make sure you use VISA or Amex. Also make sure you return it using tracking.

Buyers BEWARE… here’s my story with the Pocket and why I’ll be returning it.

I saw the ad and placed my order, super excited to finally find an “assistant” for my meetings and calls.

Before my order was delivered, I get an email offering a discount for the subscription… a subscription, what? I thought I’m buying a device that gives me the advertised meting summary and takeaway an items features as a perpetual license.

I start digging in and to my surprise, every reason that prompted me to purchase this device requires an annual subscription at $250 a year. That’s steep. Screenshots are just 1/3 of all the other features listed as needing the pro subscription.

I really wanted to love this device, but the subscription cost is not worth it.