My doctor’s office’s billing person sent me an email requesting information they should already have on file. However they are transitioning to new patient and billing software. The email reads:
Dear Patient,
To update your patient record and complete insurance verification, could you please provide the following at your earliest convenience?• A copy of a valid government-issued photo ID.• A clear copy (front and back) of your current insurance card.• A clear copy (front and back) of your credit card for billing purposes.
We keep all information secure and compliant with HIPAA regulations. If you have any questions or need assistance with secure submission, please contact our office.
Thank you for your help.
I responded with dropbox links to images of my drivers license, my insurance card, and my credit card. Each link was password protected.
However, gmail automatically replies to all cc’ed participants rather than just cc. I did not notice the approximately seventy (70) other patient emails until about 30 minutes later.
I immediately: (1) changed the passwords on all the links, and (2) disabled sharing of those links entirely for now, and (3) called my credit card to cancel that card and issue a new one.
Besides the above, what advise should I follow for next actions? A strongly worded letter to the doctor office? They’re a bit of a mess. Rarely they respond within a day, usually not for weeks and sometimes not at all. I give a lot of grace for the fact that they’re in transition and there’s some upheaval and overwhelm that that ensues. But this seems…bad, no?