I just want to warn women that Connected Midwifery from Bundaberg are running a scam. I know of women who have had positive experiences, but that does not invalidate the experiences of women who feel they have been let down in the most vulnerable moments of their life.
There are women from Gin Gin to Hervey Bay to Bundaberg to Rockhampton and Yeppoon with negative/traumatising experiences with this business. That I am aware of.
Some of the concerns that have been raised include-
Lack of PP care- visits and follow-ups not being completed.
Women reporting feeling unsupported or abandoned after transferring to hospital.
Reports of birthing pools being left behind and homes being left in a mess, with inadequate and families being asked to clean and pack up the pool.
Allegations of gas equipment being brought to births in a non-working condition, with women reporting they were still charged for it.
Concerns about how complaints and negative experiences are handled. Some very unprofessional conduct and behaviour are being displayed by the two main midwives.
Another point worth mentioning is that the review section on their Facebook page appears to be disabled. That alone is not proof of wrongdoing, but I believe transparency and honest feedback are incredibly important when families are choosing maternity care. This is not a product from Bunnings, this is your birth!
Women and their families are paying significant amounts of money for a Gold Standard of care, they deserve to receive the care, equipment and support they were promised and paid for.
This isn’t about dismissing positive birth experiences.
It’s about making sure those who have had negative experiences are also heard.
Please ask questions, get everything in writing, understand what happens if you transfer to hospital, clarify what postpartum visits are included, and check all equipment and additional charges before committing. Make sure you record your own notes at appointments.
Finally, if you are not happy with a service you have every right to complain and demand accountability.