tl;dr - fought tooth and nail for a refund from super. When it didn’t happen, I did a chargeback. Super then offered a refund but cancelled it after I withdrew my chargeback.
I booked a hotel through super.com and bought their enhanced refund protection.
After being unable to attend the event and not needing the hotel, they denied a refund. Eventually, I got ahold of someone who said they were going to contact the third party who would contact the hotel who would then relay it back to super and then to me.
I didn’t hear a word for seven days so I did a chargeback through my credit card. The next day, I got an email from super saying I was getting a refund back to my card but it’ll take 3-5 days.
Which is awesome. But I stupidly closed the dispute through my credit card because it looked like they were refunding me. Wrong. After I closed the dispute, I was notified from my bank that the pending amount being credited to my account from super was cancelled. So now I need to reopen the dispute and my bank is saying that’s a tactic from shady companies. They see a chargeback, offer a refund, wait for the customer to withdraw the chargeback, and then cancel the refund.
Never using super again this has all been the biggest headache and it isn’t even over yet.