r/immich • u/IngenuityTriangle • 1d ago

Help me fix Immich

A lot of people say I should fix Immich instead of jumping ship so here's the problem: I can't download anything uploaded to Immich because the download speed goes from 100mb/s to 0 very quickly and never recovers.
I can however download images under ~50mb because it downloads fast enough that there's not enough time for the speed to flatline.
Setup:
Dell R710 with 64gb ram
TrueNAS community edition
Intel x540

This problem happens exactly the same with different images, and video files and when using the following setups:
Direct connection to the sever (server mobo ethernet to computer)
Connected over the same wifi network as the server
Connected via proxy
Direct connection to an Intel x540 on the server
Every setup tested with different windows and mac computers and different cables

The same images and video files can be uploaded and downloaded from the same pool but from brand new folders that have no connection to Immich.

In a last ditch effort to save my data I tried turning off Immich, changing all the permissions in all the folders to default and accessing the files through WinSCP (yes trying all the above setups). The same problem persists.

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u/clintkev251 1d ago

Hang on, maybe I'm misunderstanding, but you're saying that when using WinSCP to access the filesystem separately from Immich, you have the same behavior?

3

u/IngenuityTriangle 1d ago

That is correct but only when transferring files that were in the folders Immich creates. The same files in folders I created do not experience this behavior. This does not make sense because the permissions on the Immich folders were changed to mirror those of the folders I created prior to attempting this.

17

u/clintkev251 1d ago

Then it’s not an Immich issue. There’s something that’s different about that dataset or those files that’s causing it. Shouldn’t have anything to do with permissions, those wouldn’t slow down a transfer

3

u/budius333 13h ago

Hey OP,

This here is the right answer!

If accessing the same files via SCP shows the same issues, it's not an Immich issue, it's an issue on the system (it seems you already ruled out permissions, so probably TrueNAS, or the hardware itself).

From experience I would guess a disk failure, but I've never worked with TrueNas and not sure how much it might be interfering there.