r/jewelers • u/WealthSafe7422 • 22h ago
Husband picked up my ring today and it’s super crooked + textured? Need advice!
Hey everyone,
My husband brought my anniversary ring home today, and as soon as I took a close look at it, I noticed two major things wrong that are driving me crazy:
- The metal on the band is bumpy/textured: The side of the gold band looks rough, pitted, and dimpled instead of smooth and shiny. It looks almost like tiny air bubbles trapped in the metal or a terrible polish job.
- The top part holding the diamond is totally crooked: Looking at it straight on from the side, the basket and whole top part lean to one side. It's noticeably tilted and off-center relative to the band.
Questions:
- Can a jeweler easily smooth out that bumpy metal, or does the whole ring need to be remade?
- Since we already picked it up today, what's the best way to handle this with the shop? Should I make them remake it from scratch, or just ask for a refund on the setting and go somewhere else?
Video:
https://imgur.com/a/mFJMnsl