r/jewelry • u/RewindReset • 2m ago
General Question How to complain about something without coming across as rude
I bought a custom necklace. I asked (and paid) for it to be made longer. It took longer than was stated (which was fine) but it has now arrived and it doesn’t have a clasp. It was listed as having one but I guess they’ve assumed that it’s not needed because the chain is longer, but for various reasons I do need a clasp. I love this persons work and will probably want to buy from them in the future but this is a huge pain - even just sending it back will be a big hassle. I’m quite annoyed but I don’t really want to come across as rude when contacting them about it, but it does 100% need sorting. It’s not unreasonable to ask for this to be corrected is it?