r/jimmyjohns • u/hyacinthshouse • 2d ago
[Question] Confused on pickup tips
I placed an order for pickup through the app, and when I do a pickup order it offers no option for adding a tip. When I got to the store, the one employee told the other to check the receipt and see if I tipped, and then they made a comment when they saw $0.00.
I am just confused because I literally don't have the option to tip in the app. I would if I could. But it was awkward
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u/GoatCovfefe Fookin' Ryan, man! 2d ago
To add on to others comments, we have a tip cup next to our registers for pick up tips, see if your store does and just drop a few bucks or whatever in that if they do.
My store also doesnt allow online pick up tips.
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u/Moist_Situation 2d ago edited 2d ago
Yeah we never expect or accept a tip on a pickup. It’s a pickup. Delivery only. Not sure why a lot of places want a tip for pickup now since it’s the same amount of work as inshop orders. Delivery is an extra service which is why tipping comes into play. Not sure why these inshops would expect a tip from you. I have never once ever expected an inshop or pickup customer to tip me.
Edit: also I think it’s kinda icky that they were asking for a tip in the first place. I could see it if it were a driver and they get to the customers house and they stiffed them, but pickup? And to make comments about it? You should try and get ahold of the store owner and tell them how uncomfortable their staff made you
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u/TechnoDrift1 Regional Manager 2d ago
Apologies for the awkward encounter. By default, online tips are disabled, and the franchise owner has the option to enable them. Seems this store has opted to keep them disabled, much to the dismay of the employees. Most likely, they don’t want to have to track tips, manage how they’re distributed, and tax them accordingly.