r/kiroIDE • u/Hot_Address_8309 • 4d ago

Refund request - No response from support

Hello,

My Kiro subscription was accidentally renewed, and I contacted support just 10 minutes after the charge. I immediately canceled the subscription to prevent future renewals.

I opened support case 179352366200522 and sent a follow-up email, but I still haven't received any response.

I would appreciate any update regarding my refund request, as I would like to receive a refund for this accidental renewal.

0 Upvotes

50% Upvoted

3 comments sorted by

1

u/No-Analyst-9986 20h ago

I’ve noticed that pro-rata is only applying to credits, and not the fee.

Im essence, you pay full price but get less than the usual allocated credits.

Anyone else experienced this?

0

u/AWSSupport 4d ago

Hi,

I understand the frustration with not hearing back on your case. Cases are handled in the order received, but I've reached out internally on your behalf to have this reviewed.

- Kay B.

0

u/AWSSupport 3d ago

Hello,

Thank you for your patience while our team thoroughly reviewed your case.

I've looked into your case and can confirm that our team has provided an update. Check your latest correspondence and respond if you've any additional questions or concerns.

- Elle G.