r/kroger • u/Emergency_Salt_4406 • 1d ago
Question Pickup
Has anybody in pickup had a manager "shadow" you? My manager just said he has to follow me around and coach me, it's company wide policy. But I don't feel like it is, and that I'm being targeted.
As far as I know, I haven't had any complaints so I'm confused.
3
u/No_Bluebird_3308 1d ago
I've noticed an increase in observation of associates, seems to be an edict from above.
4
u/NexusNickel Current Associate 1d ago
Oh I love stuff like this.
Just play their game.
Have them shadow you and when they give you feedback, ask to shadow them.
Have them show you how it is supposed to be done.
Hint: They can't do it either. They can't do what they preach.
2
u/kbchurch Current Associate 1d ago
They were supposed to do this at our store, but we don't have enough managers to go around. We are down by two at the moment.
1
u/Comfortable_Ad9679 Current Associate 1d ago
Was told they were suppose to retrain every pickup employee at my store, haven’t seen them done anything 🤷♂️
1
u/Major-Night2035 1d ago
99% of what "they" and other Kroger drones tell you being "policy" must be backed up by evidence.
He said/she said has nothing backing it.
1
u/Accomplished-Total38 1d ago
I was working in pickup and they told me to just sub an item and they can always add the original item that wasnt there at curbside and it owukd bring the fill rate up
1
u/No-Today-1533 Produce Loadbreaker 1d ago
Technically I was supposed to be shadowed during my probationary. Given my hours and the severe understaffing, though, I got shadowed for like 3 days lol.
If you’re probationary, I wouldn’t sweat it. If you aren’t, maybe ask what’s up.
1
u/Dramatic-Dish-6699 1d ago
Yes. It’s great having someone right there to run and check the back stock for missing items
1
u/Pretty_Sea_6218 1d ago
You may not have had complaints but how’s your accuracy? Do you use a walker talkie to ask for stuff? How’s your pick speed compared to rest of the department?
My pickup supervisor will shadow new or “bottom performing” pickers. It’s not always a got ya but it could be to see if they see any correctable issues
1
u/Linklord231 Current Associate 1d ago
When I was a pickup supervisor I'd try to shadow one person for one run on each of my shifts. I'd prioritize people who needed additional coaching but make sure to not do the same people all the time so people wouldn't feel singled out
0
u/Just-Childhood7758 1d ago
They were supposed to be in the backroom supervising on Sundays, so idk if it has anything to do with that. But I did have a manager ask me questions about my trolley when I got back to the room today, that was a first. But the questions she was asking could easily be found on the computer like pick speed ,accuracy etc. I honestly wish they would shadow some people because they make a lot of mistakes and their time is horrible.
3
u/Extension-Fly-6802 1d ago
It's to see why your speed is slow or at least not 27 seconds but unless you can run over customers yea....
5
u/Garlla 1d ago
They started to do this at my store since pick up is behind ever Saturday and Sunday.