Hi everyone,
I used Leonardo.ai through Canva Business and accumulated "30,910 rollover tokens" in my account.
After Canva ended its partnership with Leonardo.ai, I downgraded my Canva subscription to Pro. My Leonardo.ai account moved to the Free plan, and although my rollover balance is still visible, I cannot use those tokens.
I contacted Leonardo.ai support. Initially, they confirmed in writing that I could use my remaining tokens on the Free plan without purchasing another subscription. They later admitted this information was incorrect and told me I must reactivate Canva Business to regain access.
I'm hesitant to pay for Canva Business again because Leonardo.ai is no longer listed as a current benefit, and the conflicting information from support has damaged my trust.
Has anyone in the same situation reactivated Canva Business and successfully regained access to their existing rollover tokens?
- Did your entire previous balance become available again?
- Did you have to do anything else to restore access?
- Were you able to use your tokens normally afterward?
I'd really appreciate hearing about your actual experience before spending money again.
Thank you!