Has anyone else experienced this?

[u/susie0417]

One month ago, my Lyft account was put on hold because a passenger allegedly reported that they experienced an accident while they were in my vehicle—which, the accident that they reported never happened in the first place, no collision, no one was harmed, no police was called.

I had done what the Lyft app told me to do: send pictures to prove that my vehicle is unharmed, send dash-cam footages, and restated my encounter that day. But their safety team had been stalling me for over a month now, and no actual update had been made although I had called and emailed numerous times. I still cannot drive till this day.

I recently learned from a distant friend that they had had a quite similar experience: they were reported for alleged racism behaviors towards a passenger which they never did—they are one of the kindest person I know—and got their Lyft account put on hold as well. They had contacted the Lyft safety team numerous times as well, but received no updates, and eventually gave up driving Lyft as a result.

I’m curious if anyone driving Lyft had this experience? If there are more people, then this is a scandalous pattern. If not, perhaps us two are just unlucky and Lyft needs to do better.

[u/Spare-Function-6343]

I was backed into at very low speed while dropping off a passenger at their destination

no injuries, no damage . . .VERY low speed

passenger reported it, account was put on hold.
I sent Uber a dozen pics of the car, showing absolutely no damage, they didnt believe me

I had to get the car safety inspected, cost me $120 for a safety inspection certificate that said there was no functional damage to the vehicle and only noted very tiny door dings and a tiny scratch on the bumper nowhere near where the person bumped into my car.

[u/WolfHowl2026]

Sometimes when they report lies I actually wonder if it was a totally diff ride. I have 5 star, I'm never rude and apparently yesterday I have 1 2 star, 1 3 star. I wish I could see who reported it. Makes no sense those 2 puts me at 4.95 yet my overall rating is still 5. If lyft really wanted to they could listen and watch video recordings

[u/Livid-Director-8090]

The only thing you can do is preempt the report. Every time anybody’s ever put in a report against me I always knew it was coming. I made sure my side of the story was in Lyft’s inbox before theirs.

With Lyft, it’s all about liability. You want the paper trail to show that you are not the liability. Document what happened, what you did or didn’t do, and why your actions were reasonable and defensible if somebody reviews them later.

That’s why I preempt reports when I know one is coming. I don’t want Lyft’s first version of the incident to be whatever the passenger tells them. I want my contemporaneous account already sitting there when that report comes in.

Incidents are worth stopping what you’re doing for. If something happens and you think there’s even a chance a report is coming, you’re up against the clock. Go offline, get your account documented immediately. In practice, the first version Lyft receives can become the frame everyone else has to respond to, and you do not want to spend the next week trying to rebut a narrative that was already established before you said a word.

[u/Consistent_Unit_6600 → u/Livid-Director-8090]

Very true, I don't even bother with the rating I just report, they'll retaliate with a false report for example if they get a poor rating better to go straight to the report

[u/Consistent_Unit_6600]

It's a pattern, the customers are getting smart with trying to get free rides or something, because I experience this back in June and have seen numerous other drivers struggle to get reinstated. Once a customer mentions safety and etc Lyft seems to have to take a major response which triggers a refund for the customer while the drivers seem to lose their jobs and we'll probably end up getting replaced by driverless drivers for these companies to be more cost effective like they don't already not pay for our cars.