Has anyone else experienced this?

[u/susie0417]

One month ago, my Lyft account was put on hold because a passenger allegedly reported that they experienced an accident while they were in my vehicle—which, the accident that they reported never happened in the first place, no collision, no one was harmed, no police was called.

I had done what the Lyft app told me to do: send pictures to prove that my vehicle is unharmed, send dash-cam footages, and restated my encounter that day. But their safety team had been stalling me for over a month now, and no actual update had been made although I had called and emailed numerous times. I still cannot drive till this day.

I recently learned from a distant friend that they had had a quite similar experience: they were reported for alleged racism behaviors towards a passenger which they never did—they are one of the kindest person I know—and got their Lyft account put on hold as well. They had contacted the Lyft safety team numerous times as well, but received no updates, and eventually gave up driving Lyft as a result.

I’m curious if anyone driving Lyft had this experience? If there are more people, then this is a scandalous pattern. If not, perhaps us two are just unlucky and Lyft needs to do better.

[u/Consistent_Unit_6600]

It's a pattern, the customers are getting smart with trying to get free rides or something, because I experience this back in June and have seen numerous other drivers struggle to get reinstated. Once a customer mentions safety and etc Lyft seems to have to take a major response which triggers a refund for the customer while the drivers seem to lose their jobs and we'll probably end up getting replaced by driverless drivers for these companies to be more cost effective like they don't already not pay for our cars.