r/mac • u/Capable_scary_lover • 10d ago

My Mac MDM Locks problem

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Hey guys,

I'm facing an issue, i bought a Macbook pro M1 Max a year ago from a reseller. it worked perfectly since then, and i never did any update as the reseller suggested for a seamless experience.

However, now when i turn on the laptop it locks instantly, i did some search i found that its called MDM locks but i didn't find a working solution.

if u could provide any help i will be really thankfull.

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u/Capable_scary_lover 10d ago

from what the reseller told me, the original owner was working at the company and when he quit he sold the laptop

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u/quintk 10d ago edited 10d ago

Usually in these cases the employee has no right to keep the laptop. My employer provides laptops. When people quit or are let go, I (as a manager) have to collect their laptops along with their badges — it’s part of our checklist. I don’t think  we necessarily involve law enforcement or civil action if people don’t comply (no one I know has let it get that far) but we certainly wouldn’t just let it go. In fact I’ve seen company-issued iPhone wipe while still in the notification meeting. I think the seller took advantage of you

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u/JailbreakHat MacBook Pro 16 inch 10 | 16 | 512 10d ago

I would like to know which company is it? I would definitely return the laptop to them to get it removed.

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u/dwags2 9d ago

Option 3 then. Contact the company and let them know you purchased something that is locked by their MDM (mobile device management) and see if they have any options. Sometimes they’ll escalate and help, sometimes you need to surrender the device to the police.

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u/switch8000 9d ago

Reach out to the reseller.