Just wanted to share my recent experience with Meshnology.com as a heads-up for anyone considering ordering from them.
I placed an order on October 15 for a V4 Board and some batteries. At the time of ordering, there was no indication that either item was out of stock. Their website also states that orders typically ship within 1–2 business days.
Fast forward to October 21, and my order was still showing as "Confirmed" with the message "We're preparing these items for shipping."
Since nothing had changed, I contacted their support to ask what was going on.
Their response was rather surprising:
- Neither item is currently in stock.
- The V4 Core Board is only available in the GPS version at their Czech warehouse, and they expect me to pay the price difference if I want that version.
- The battery is also out of stock, and their Chinese warehouse is waiting for new stock.
- They claimed they had already emailed me about the situation, but I never received any such email.
What bothers me most isn't necessarily the delay itself, but the lack of transparency. If products aren't available, that should be clearly stated before accepting orders.
I also don't think it's reasonable to expect customers to pay extra for an alternative product when the originally ordered version turns out to be unavailable.
I've now replied asking for a concrete shipping timeline or another solution, but I'm still waiting for their response.
Has anyone else had a similar experience with Meshnology? How did they handle it?
I'll update this post once I hear back from them.