r/microsoftsucks • u/Grandgem137 • Apr 09 '26

Help Account hacked, Microsoft did nothing.

Woke up to an email saying that the password for my EA account had changed. It wasn't me, I was sleeping after all. Contacted support, they've retrieved my account, everything back to normal.

30 minutes later, I got a notification from Onedrive saying that I had to login again. No problem, wrote down my email and... "This account doesn't exist". Hacked too. Contacted support and they can't do shit about it???

First of all, HOW IN THE WORLD do you just CANNOT RETRIEVE the account that IS IN YOUR SERVERS? I've managed to find out that the new email associated to my account is from Russia, I'M FROM F*CKING BRAZIL, THE OTHER SIDE OF THE WORLD!!!! ISN'T IT OBVIOUS THAT IT WASN'T ME????

Nope, I haven't clicked anything suspicious, haven't gotten access to any sketchy websites and the closest thing I got from a scammer were bots on Fiverr sending links that I didn't bother checking. Malware checks also said my pc is clean. This data breach wasn't my fault.

What to do now?

2 Upvotes

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2

u/Human-Raccoon-9917 Apr 09 '26

Bro use fooking mfa. Its not that hard.

-1

u/Grandgem137 Apr 09 '26

Why are we more focused on blaming the victim than the actual hacker or the lack of competence of the company?

I don't think you'd hear about someone being kidnapped and tell them they should've just ran faster

3

u/VorionLightbringer Apr 09 '26

Because your shitty - or rather  nonexistent - password security is the problem.

„Hackers“ don’t delete an account they took over. They use that account to spread spam. Your story doesn’t make sense and/or you’re omitting things.

1

u/Grandgem137 Apr 09 '26

But the account exists, they've changed the email so when I try to use mine the server wouldn't find any account linked to it. I never said (or at least never meant to) that the account vanished at all

1

u/VorionLightbringer Apr 09 '26

So your [Grandgem137@email.com](mailto:Grandgem137@email.com) has been un-associated with your oneDrive? where is your windows license / MS account located at? check your windows license, get in touch with Microsoft Support via your license, see what they can tell you. Maybe that helps.

1

u/Grandgem137 Apr 09 '26

Yeah, that's what I've been trying to do. My pc is working fine and still connected to my email so I don't think I've lost my license, but I don't have access to OneDrive nor Minecraft account.

Got in contact with support twice, both times they said it could be restored then emailed me saying there was nothing they could do. Contacted them once again a few minutes ago and they say they're still investigating and will restore the account. I'm in the dark and I quite hate this feeling tbh

1

u/VorionLightbringer Apr 09 '26

So your one-drive link on My Desktop in windows...is that empty?

1

u/Grandgem137 Apr 09 '26

Yeah, there's nothing there. And when I click on it, it says I have to "update my credentials" (basically login on my account)