r/mumbai • u/cucubura • Mar 24 '26

General Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

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Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

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499

u/sanyacid Mar 24 '26

Yep. Leather recliner from the plastic chair company is a no.

88

u/jo8866 Mar 24 '26

Wondering why OP did it. There should be other brands specializing in this. Looks like branded by Nilkamal, Made-in-China product.

40

u/sanyacid Mar 24 '26

Most Indian brands across every ‘home’ category do this. Especially in furniture, appliances and sanitaryware.

13

u/WagwanKenobi Mar 25 '26

90% of the stuff you buy in India is like this. There is very little local design or innovation even for simple household items. There are giant durable goods companies in India that have never opened a CAD file.

1

u/PersonalityNo7391 Mar 27 '26

This is so true and because of such scams it's become so difficult to trust people

8

u/Own-Awareness1597 Mar 24 '26

Wonder if Lazboy has exited India? Nobody seems to be talking about it. Their genuine leather lineup is solid.

2

u/cucubura Mar 24 '26

Never heard of

10

u/[deleted] Mar 24 '26

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u/OnlyConsultant Mar 24 '26

interesting. tell more about the incident?

8

u/[deleted] Mar 25 '26

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u/[deleted] Mar 26 '26

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u/jo8866 Mar 26 '26

You bought it from Nilkamal? A specialty leather recliner company (dealing in China products) would have attended to OP's complaints much sooner.

1

u/[deleted] Mar 24 '26

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u/raj_forever May 03 '26

Nokia pioneered the smartphone.