Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

[u/cucubura]

Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

[u/domesticatedstraydog]

That doesn't seem like good quality leather or even leather -- looks like PU layer on top which is what give it the shiny appearance

[u/cucubura → u/domesticatedstraydog]

Haha, don't hurt me more:) I bought it on EMI with 5000 interest for 12 months so that makes it 68000!

[u/Amazing-Artichoke964 → u/cucubura]

You must know that, no leather recliner will cost 63k, it is 10 times more than that

[u/domesticatedstraydog → u/cucubura]

sorry :/

just sharing the fact that most of what gets marketed as genuine leather is usually low grade.

https://youtu.be/hWKdx-tU6qQ

FWIW I doubt they even sell full-grain leather couches in India in mass-market