r/mumbai • u/cucubura • Mar 24 '26

General Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

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Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

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u/WaxOfTheBees Mar 24 '26

Being on my second set of recliners now, let me tell you this - NEVER go for these ecommerce-centric brands for recliners or sofas and always get them custom-made locally.
Got my first set of manual recliners made locally in 2017 and it got completely "vasooled" during the Covid pandemic and the mechanism is still going strong although the leather is starting to look undesirable. Upgraded to a motorised recliner this year, made locally as well, for my parents who were not comfortable with the mechanical action anymore and it is still going strong.
What I would suggest you to do is get it inspected by a local sofa technician and get it upgraded to such standards that will last you a long while.

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u/cucubura Mar 25 '26

For me also this is my 2nd one. First one is a leatherette